Error shown when trying to book a pitch

jnpaint replied on 08/03/2023 09:20

Posted on 08/03/2023 09:20

For the last 4 days I have been unable to book a pitch on the website.

I get to 'checkout' and get an Error message which doesn't give any explanation.

This is happening on website and app. & on PC, Mobile and I Pad.

I have tried contacting the club, but haven't even had an automated acknowledgment, never mind an answer.

Is it just me  or are others experiencing difficulties?

Bazdownes replied on 29/04/2023 16:49

Posted on 29/04/2023 16:49

I am also having issues. Trying to book March 28th to April 2nd 2024 which is 5 nights, every time I attempt to book the system says it’s 4 nights and the pricing reflects a 4 night stay. When is the club going to sort out all these issues and give us a system that actually works first time, every time?

eurortraveller replied on 29/04/2023 17:09

Posted on 29/04/2023 16:49 by Bazdownes

I am also having issues. Trying to book March 28th to April 2nd 2024 which is 5 nights, every time I attempt to book the system says it’s 4 nights and the pricing reflects a 4 night stay. When is the club going to sort out all these issues and give us a system that actually works first time, every time?

Posted on 29/04/2023 17:09

Relax sir,  it’s a full year ahead and you can phone in to sort it out when the office reopens. Pour yourself a drink.

SteveL replied on 29/04/2023 17:22

Posted on 29/04/2023 16:49 by Bazdownes

I am also having issues. Trying to book March 28th to April 2nd 2024 which is 5 nights, every time I attempt to book the system says it’s 4 nights and the pricing reflects a 4 night stay. When is the club going to sort out all these issues and give us a system that actually works first time, every time?

Posted on 29/04/2023 17:22

Just did a trial booking for Cirencester using those dates and it does indeed show four days. However, for me the cost reflected 5 nights as did the leaving date. Perhaps their software thinks March has 30 days, although then I would have expected to only be charged for 4, as you were. Unfortunately it looks  like you are going to have to phone. 

Bakers2 replied on 29/04/2023 17:37

Posted on 29/04/2023 16:49 by Bazdownes

I am also having issues. Trying to book March 28th to April 2nd 2024 which is 5 nights, every time I attempt to book the system says it’s 4 nights and the pricing reflects a 4 night stay. When is the club going to sort out all these issues and give us a system that actually works first time, every time?

Posted on 29/04/2023 17:37

I would have thought that the number of days in a month was an easy part of the system 🤐😂. 

eddie11 replied on 02/06/2023 15:19

Posted on 02/06/2023 15:19

Not quite sure where to put this : there isn't a technical problems and solutions bit of the forum that I can find, but this is a booking related item

Browsing yesterday and hoped to today to try and find a CL or a Club Site for next week. Yesterday, everything OK. 

Today, I log in  and get this message on a blank white screen:

:Application error: a client-side exception has occurred (see the browser console for more information"

So I look up the error, which I have never had before on any site at any time, and contact the Club online chat. The only thing they suggest is using Chrome, and will email the management who may contact me by email sometime....  I'm using the most up to date version of Edge which uses the same tech as  Chrome anyway. 

What the online search came up with was - together with page after page of info on how to reconfigure your system to accommodate this  Interestingly                          "The message  "Application error: a client-side exception has occurred (see the browser console for more information)" indicates a JavaScript error. Basically, the website you are trying to load has been badly coded and does not conform to the standards your browser expects."

Two things: one , has anyone else had this, and did they solve it, and more importantly solve it easily

and two : call me wrong minded and curmudgeonly if you like for having a moan, but I find the not so new now, but new-ish booking system an utter pain, this is most likely another part of the greater shambles, and does little to continue to endear the Club to me. There also seems to me to be a generalized cold-war era Pravda "Great News" jollity about the issue. I don't think there were any critical letters in the last magazine. It was all good news about floral displays and the like. Maybe an exaggeration, but there used to be some whinges and often some solutions in the Letters section. In the meantime, the sun is shining, next week is fast approaching, and I have no convenient means to browse sites or book them apart from resorting to the old fashioned book and time consuming costly telephoning. Or looking elsewhere. Now there IS a good idea.

 

 

SteveL replied on 02/06/2023 15:50

Posted on 02/06/2023 15:50

I’ve had that message periodically, that’s on an iPad, Mac or iphone using safari. As your research showed, I think it is just down to the site being badly written. I’ve never had it persist however, usually just trying again or at worst clearing the browser cache has sorted it.

KjellNN replied on 02/06/2023 23:29

Posted on 02/06/2023 23:29

I had that message too today, first time I have seen it.    Also kept getting  told could not open page as server has stopped responding.   

I pad running Safari.

eddie11 replied on 03/06/2023 09:37

Posted on 03/06/2023 09:37

Interesting. I have tried all the "usual" solutions - on off/cache/check firewall.

General advice from Club itself is just change your browser. My argument is since everything else I do works fine, and Chrome basically is Edge, the problem is really at your end and I should not have to go through hours of fixes and workarounds to accommodate your poor coding. If the train breaks down on the way to Paddington I'm not expected to be an expect  mechanical engineer and get out and fix the problem now am I. 

( Second day of venting....must be the hot weather!)

Hja replied on 03/06/2023 09:59

Posted on 03/06/2023 09:37 by eddie11

Interesting. I have tried all the "usual" solutions - on off/cache/check firewall.

General advice from Club itself is just change your browser. My argument is since everything else I do works fine, and Chrome basically is Edge, the problem is really at your end and I should not have to go through hours of fixes and workarounds to accommodate your poor coding. If the train breaks down on the way to Paddington I'm not expected to be an expect  mechanical engineer and get out and fix the problem now am I. 

( Second day of venting....must be the hot weather!)

Posted on 03/06/2023 09:59

Eddie, if not sorted for a site try CLbooking.co.uk

Wont get all CLs but will get quite a lot, including some availability indications

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