Insurance contact number

scottr77 replied on 04/07/2019 16:24

Posted on 04/07/2019 16:24

Hi - I got fed up waiting on hold on the phone  to customer service so my question is this: I have Caravan and motorhome club (motorhome) insurance and the claims phone number is 0345 604 4461. Nothing in the documents shows what number to call in event of a claim from abroad. 

Does anyone have an alternative number for the claims line that I can call from the EU if required?

 

Thanks

commeyras replied on 04/07/2019 17:33

Posted on 04/07/2019 17:33

That's the only number I have for caravan insurance claims. The Caravan Insurance number is 01342 336610 and Motorhome Insurance is 0345 5040334, these numbers are on your membership card; I am sure they would direct you to the Claims Dept. The Red Pennant claim number is 020 8865 3122 if that helps. 

Fozzie replied on 26/02/2020 21:49

Posted on 26/02/2020 21:49

Scott, not sure if this will help, but if you go to the top header bar and select “Caravan Cover” the bottom section gives you more information on making claims and assistance.

DavidSmithCandMClub replied on 04/03/2020 10:54

Posted on 04/03/2020 10:54

Hi all,

This is something that was noted in a recent review of the policy wording, and we will be correcting this in the next reprint, which will be happening within the next couple of months.

Sorry for any inconvenience caused in the meanwhile.

Dave

JVB66 replied on 04/03/2020 10:58

Posted on 04/03/2020 10:54 by DavidSmithCandMClub

Hi all,

This is something that was noted in a recent review of the policy wording, and we will be correcting this in the next reprint, which will be happening within the next couple of months.

Sorry for any inconvenience caused in the meanwhile.

Dave

Posted on 04/03/2020 10:58

Will we also get an update with ref to the reports from yesterday regarding caravan cover and  contact with the ombudsman

ScreenName65E2FC861E replied on 19/08/2023 16:20

Posted on 04/03/2020 10:54 by DavidSmithCandMClub

Hi all,

This is something that was noted in a recent review of the policy wording, and we will be correcting this in the next reprint, which will be happening within the next couple of months.

Sorry for any inconvenience caused in the meanwhile.

Dave

Posted on 19/08/2023 16:20

Does this mean there is a different number to call from Europe or do you just mean you will print the same phone number but in a 'call from abroad' format, ie 00 44 345 604 4461.

Either way, the policy documents I was given in 2022 still just have the accident helpline in the format: 0345 604 4461.

eurortraveller replied on 19/08/2023 17:01

Posted on 19/08/2023 17:01

Ask them.  Motorhome insurance office will be open tomorrow Sunday from 10 till 4 pm and Red Pennant emergency line open all the time.

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