Prima Leisure Club Shop

I ordered a replacement Thetford toilet cassette from Prima last Sunday. Delivered Tuesday. You can't get better than that.

When looking at the Prima leisure and the delivery dates ,I think it is what they are expected as given by the company that does their deliveries DPD.its is them that have delivered to us,

Last week I went to a big caravan dealer to buy some bigger steps ,as they were showing as in stock,  the sales lady advised they were despatched from the wholesaler the previous Thursday on 48hr service, but had not arrived that was on the Monday ,,I got a phone call on the Thursday when we were getting ready to move to the next site to say they had just arrived, she advised that she had been told by the company DPD that they had been having problems with staff shortages as well,as huge increases in work loads

Thetford Toilet Cassettes are everywhere at the moment. Caravan shops and dealers are stocked to the rafters with them.

Try ordering Thetford spares though. I have had a top plate on order for over 6 weeks, with no sign of delivery. I have had to buy a new cassette myself, otherwise we can't use the caravan!

Update on my 49p bed spacer.

Had an email on the 23rd June saying that they couldnt tell me when It might be dispatched.

They did, however, say they were expecting stock into their warehouse on the 4th April!

Lousy company!

I got a refund on my order placed n the 19th may as prima leisure still could not tell me when it was likely to arrive with them. Clearly selling stock and taking your money when they don’t actually have the product to sell. 

Terrible service and a complete lack of any communication. 

I wish I had red this before placing a large order of bits, all showing in stock and 4 days later still waiting to process/pick the order. 

I think the club should review its partnerships regally to ensure they are providing the best benefit and service to its members. 

I take it no-one from the club management ever read these forum posts.

As for the club web site it woefully poor and looks to be run on a ZX81 or a C64

For the cost of a new "refresher kit" - cassette, seat and cover (£105), I really couldn't be bothered with trying to order spare parts and repair it myself. Plus I needed the replacement PDQ to avoid having to cancel the next trip.

The Freshen up kit, via the Club Shop, is £85.49 for the C250 and also the C400 toilets.  I got one a few weeks ago and as previously reported also received it by return,