Website booking errors

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I've had the same NutsyH and couldn't remember if I'd left the box ticked or unticked but nearer the time I will manually pay in advance to save waiting in the site office (hopefully?!) You could query this via the feedback form in the New Booking Experience area.

Box ticked is I agree to pay before arrival, you have to untick to pay on arrival to me another club confusing the members to their benefit.

 

On all the bookings I have made since deposits were introduced I have left the box ticked to allow them to collect the balance before arrival. Oddly on completion of the booking the final screen has said balance to be paid on arrival. It also says this in my bookings. However, the confirmation emails state that the balance will be taken the night before, as per my instructions. Clearly there is still a bit (lot) of fine tuning to be done with this new system. I will just wait and see what happens, checking on online banking prior to arrival, as I definitely don’t want to pay twice.😀

I dug out my booking e mail and it does indeed say payment before arrival and in my bookings it says payment on arrival. So your suggestion is sensible. I did query earlier that there is nowhere to update card payments and since placing the last booking my card details need updating. I'm a bit concerned that this part of the payment system isn't working.

 

Likewise I have had a new debit card since making my two bookings, I find the whole booking system farcical perhaps we might get some answers later this month at the CAMC stand at the NEC (with our two for one tickets via CCC) 

In that respect the C&CC are no different. During the excessive delay due to covid my credit card was updated. I couldn’t find a way to change it on their system so rang to ask. The only way to update it was to pay an extra pound onto the deposit for each of the sites booked with the new card. Although that worked for those bookings and the balance was taken on the morning of arrival, recently I have had 3 consecutive sites where it wasn’t and had to pay on arrival. I was wondering wether it has something to do with this extra authentication that is sometimes asked for, where I have to go on my banking app and approve the request for payment. I’ve not had any requests for the payments but perhaps it prevents it.

Steve, yes this is apparent on both club web sites, although I presume if you make a new booking with a new card the card details will update. The two different payment messages on booking confirmation and profile bookings remain a mystery although I suppose (by chance) it covers these eventualities...?! Normally on other retail sites card updates can be added by the user.

I've contacted the feedback area to query the payment anomaly and also mentioned the inability to update a card.

I would like to have confidence in the system!

I presume if you make a new booking with a new card the card details will update.

I don’t think they would, not for the previous bookings. If they are using the same system as the C&CC.  The person I spoke to said the card details were tagged to each booking, not held centrally anywhere. Therefore I had to add a pound separately to each booking. Normally I wouldn’t have bothered, just paid on arrival, but they were operating a no contact policy during covid.