Bailey front caravan window problems

Knighty ... I can assure you, you are not alone. We have suffered this problem on at least one other of our vans, think it was a Pageant, but we are on our 3rd big window too on our Unicorn Seville. Have been told  the same as you, wrong tow cars & going too fast ... so as usual it's "our" fault ..... not the poor quality plastic used in the manufacture of these windows!. My opinion is the outer pane has too much "flex" & under duress when towing, esp at motorway speeds, the two panes will touch causing the marks you have.

I noticed when we did a few short non motorway journeys, window was fine. The mark always showed up after a prolonged journey at higher speeds. I try to keep below 60 of course but when passing a line of lorries, speed can creep up & this is when its more likely to happen. Also had one window rejected due to imperfections in the plastic, causing distortion when looking out of the window when on site ... it looked awful. I checked my friends window on his Pegasus, & his outer pane & it didn't seem to have the "flex" mine has?

It is a known problem on the large front window with "touched" panels we are hopefully having our replaced during our this years service,our dealer has advised that a photo and serial number is req to put in a claim

I understand there are numerous makes of c/vans that suffer the same problem,and the usual excuse is that the c/van was towed to fast or that the tow vehicle is the causing it by being "wrong"shape

We too now have the same problem on a Madrid.  We have never towed this too fast or done anything that could have caused it. Bailey will not replace it.  The van is only 30 months old and the dealer is asking for nearly £1000 to replace. Bailey have admitted it’s a known problem but as it is out of warranty ( only 2 years on windows) they  refuse to help !

We will never buy a Bailey again 

total disgrace on a known issue...result for this lack of sensible goodwill, hacked off customers and lost business...

Bailey really in the Vanguard on this forum of late.

the public reaction to consistent poor quality and 'someone else's fault' customer service must be damaging the brand.

at least Swift get stuck in on their own forum and publish the company's position on certain issues.

other forums also have representatives from suppliers (Truma, Dometic etc) who are happy to engage directly with customers on specific issues...

would Bailey, who could do with an official Champion (other than JVB) on this forum, engage in this way?

would the club allow this?

it really would be great to have a technical presence form those who gladly take our hard earned....

i know there are other avenues for customers to explore for warranty work and technical advice, but some dealers and manufacturers make it feel like you're trying to get blood from a stone....

It might be worth giving the club’s legal helpline or any other service a call.  It might be deemed unreasonable that you have had a failure after such a short time.   

BB, remember the short lived 'Ask the expert' section on here? Wouldn’t that have been a great opportunity for the club to have invited a Bailey (or any other) spokesperson along to address issues raised on this forum? Whether the likes of Bailey would have accepted the invitation is another question…

i do TW, not very well implemented......

customers want experts available when they want to discuss them, not have a 'doctors surgery' where experts are in.y in residence for a small time each day (week, month......).

the Truma/Dometic customer support folk pick up queries posted in the technical areas (and other places) and may even open a 'help desk ticket' back at base if necessary.

a few smartly answered auerie and few well pleased customer reactions would do the world of good....

but it has to be in the blood....some companies just don't do 'that sort of thing'....

If bailey cannot produce a caravan that can stand 60mph winds (speed limit) then they are producing something that is not fit for purpose so surley you would have a legitimate claim in court.

I do not believe that it will not be replace under warranty  ?Is that what the dealer has told you? Your caravan is about the the same age as our Pegasus I suggest you contact your dealer and push them there is a number  and bar code at the top of the frame that can be seen with the window open (on our pegasus)so I would think yours is the same send a e-mail to Bailey with a picture of the "touched"widow and number

It would be interesting to know if Bailey changed the window spec / supplier between the U2 and U3. We have experienced no problems with the large centre pane of our 2014 U2 Cadiz, to date.🤞