Leaking Elddis Avante (5 days old)

Why did you contact Elddis instead of your supplying dealer who your contract is with? I'm not really surprised Elddis were less than helpful in view of this.

Tbh, I can't really see from the video where the leak is but suspect it could well be condensation collecting above and dripping down. Good luck at the dealership.

Why did I contact Elddis? Because they made a faulty van only days ago........they may wish to know that their  workmanship was not how it should be!!. 

I have no confidence in the dealership after dealing with them for the past 7 months. I think the video shows it quite clearly and it is certainly is not condensation.

Sorry, but I haven't a clue where that leak is. Is it a window surround, shower.....?

Whilst I sympathise with your situation, your contract is with the supplying dealer. I'm surprised you bought from that dealership if they've given you grief for 7 months but they are the people to resolve the issue now.

Am I right that this drip/leak is on the outside of the caravan under the awning rail?  Is it a join in the awning rail?  This should not happen so back to dealer asap.

The caravan is not fit for purpose and under the Consumer Protection Act you are entitled to your money back. You need to write to the dealer and tell them this, you can find the legal background and a draft letter on the Citizens Advice website.

If you used a credit card for any part of the purchase or bought it on HP, not a bank loan, then the finance companies have equal liability and you should also write to them.

You can also get advice from the clubs helpline if you need it.

Write all letters recorded delivery and back them up with e mails.

You do not have to put up with a leaky caravan and unless they are willing to put it right immediately then I would not suggest that you accept a repair. The sloppy so called service cannot be tolerated and the law is on your side.

I am a bit confused. If this is as suggested above, at a joint in the awning rail I don't understand why you would contact Elddiss?! Your warranty is with the dealer. I accept it shouldn't leak but also can't get excited by something relatively minor. In the overall scheme of things and assuming everything else is fine then simply contact the dealer and take it from there. 

i doubt this is leaking inside the van, a lot of awnings i have had let water pass through the joint in the rail but i have never had internal damp problems from it. rub a small amount of sealer into top of joint, this will stop water getting past the cord and running down the outside wall. your dealer will sort it no time. don't listen to the not fit for purpose brigade .

Is this a wind up? It is obviously leaking on the outside of the van, where there is a slight gap where the awning rail joins together. Ok, it shouldn't leak, but I had that happen on one of our vans and sorted it out myself. I certainly wouldn't bother Elddis with it, who I must say have been more than helpful when I contacted them in the past. If you don't want to do it yourself, then it's a trip back to the supplying dealer.

If you didn't have an awning on you wouldn't even notice this. To suggest this is a not fit for purpose claim is IMHO ridiculous .As 'pontyboy' said it is just a case of a bit of sealer on the Awning rail. If they had put too much sealer on then there would have been a claim because you couldn't get the awning threaded . I too would sort this out myself if I had even noticed it.

I did wonder as looks obviously as mentioned before a leak in the awning. I can understand Elddis not being interested neither would any other manufacturer, customer service in the UK caravan makers dictionary does not exist. Anyway as also stated your contract is with the dealer not Elddis.