Lowdhams bad service

I guess as a club member you know that you have access to a free legal helpline?

Shouting on an internet forum will only get it off your chest nothing further (and will probably get your post removed)

JK

I had cause to contact the club legal helpline expecting it to be a bespoke in house service. I was dissapoted to find it was in fact a 3rd party external organisation ( similar to those used in home insurance policies) who had no interest in assisting with problem which related to a devaluation in a caravan part exchange agreed price. 

Tbh, I’d not expect a leisure company such as CAMC to employ its own lawyers to help customers/members. Just think of the cost involved!

I didn't expect a K.C. to be answering the phone but I did expect that I could at least speak to a member of the "club" staff at HQ who would be knowledgeable enough to vet my concern and if in agreement hopefully send a letter headed response showing the "clubs" involvement in the issue. Maybe I am getting a bit nieve in my old age expecting a club to behave in a way to protect its members.

They are providing a service and, thus, protecting members. I don’t see a problem.

The problem was "they" didn't provide a service and the supposed Legal Help did not help and were not at all interested in helping, they even suggested I used my home insurance legal aid. 

As for the original question regarding Loudhams I have never experienced a more unprofessional company in my life. The Huddersfield branch which is now unsurprisingly closed were absolutely hopeless in every way :-

The last salesperson we dealt with had been working in a care home the week before we met and had absolutely no idea how a caravan worked. 

The hand over team were equally lacking in knowledge but stood over you when filling out the customer satisfaction questionnaire to make sure you didn't make a mistake !

Badly fitting sink top / chopping board was deemed as required to bring the whole caravan back to asses wether it was a warranty repair- this took months to resolve and the outcome was as I had asked on day one - swap with another from display stock. I refused point blank to return the van for such a trivial matter.

Leaking roof strap was left for months with Gorilla tape applied by myself to prevent further ingress of water and when we finally took the van in for the planned repair they had forgot to book it in. I left the van in the arrivals area and told them I was Tenerife bound and would return in a month and if it wasn't fixed I would commence legal action, fortunately it was repaired on our return 

I could go on ad infinitum but I will leave it here.

I assume you raised a complaint with camc about your dissatisfaction with the legal help line….. 🤷🏻‍♂️

Yes I did but no response 

If CAMC fail to respond to a formal complaint made through the Complaints Procedure (as opposed to an ordinary email), they are in breach of their own Code of Practice. 

At best an apology would be given however its quite a while ago and I and everyone else have moved on. 

I still remember my dealings with Loudhams with horror 🥶