No Elddis Caravan Warranty

Copies of emails sent to Elddis regarding warranty on my Elddis Chatsworth.  Unrealistic answers with no interest in resolving problems when first lockdown came into effect. Start reading from the bottom to top. 
Would be interested in your opinion. 
The copy of the letter which I sent indicates service to be carried out  within 60 days either side of registration date. 
Regards, John Herbert. 

Copy of the letter which you sent to me when I first bought the caravan. There is no way I could have had the service within the +or- 60 days because of Covid lockdown.  I maintain that nobody would have predicted lockdown before the anniversary date and the service centres were heavily booked and as far as I am concerned I booked it in within the specified period laid out in your letter. 
Regards,
John. 
Sent from my iPhone

On 18 Feb 2021, at 16:37, Erwin Hymer Group Uk Ltd <customer.care@erwinhymergroup.co.uk> wrote:

Dear Mr Herbert,

Thank you for your email.

As this was your 3rd year service, you only had 60 days before, so the service period was an earliest date of 01/01/2020, with a latest date of 01/03/2020 (I have provided your service schedule below) your 3rd year service could have been carried out between these dates, which was prior to lockdown.

<12921659.gif>

Kindest regards,

Customer Care
Erwin Hymer Group UK Ltd

Thanks for reply,
The caravan service was due on 1st March 2020 plus or minus 60 days. Give that there was no mention of lockdown until lockdown happened it could not be foreseen.  60 days from 1st of March takes us to 29th April 2020 so I already had the caravan booked in with Clwyd Caravans in Wrexham on 1st April which they cancelled, I then rearranged for 6th May which was also cancelled.  We didn’t come out of lockdown until 23rd June so there is no way that I could have had the caravan serviced within these dates to maintain warranty.  You can check with Clwyd Caravans as I’m sure that they will have records to prove that I did try to have the caravan serviced on these dates.
I feel it unbelievable that you blatantly dismiss my efforts to maintain the service and make no mention of the plus or minus 60 days from date of registration.
Regards,
John.

Sent from my iPhone

On 17 Feb 2021, at 16:16, Erwin Hymer Group Uk Ltd <customer.care@erwinhymergroup.co.uk> wrote:

Dear Mr Herbert,

Thank you for your email of recent date.

Please may I respectfully advise that your 2020 service was due between 01/01/2020 and the 01/03/2020, which was well befores before the lock down period due to Covid, so your vehicle could have been serviced during that time.

Unfortunately we would be unable to honour a missed service.

Kindest regards,

Customer Care
Erwin Hymer Group UK Ltd

 
- 
-

- Vin Number: SGES000EXHAVA0264
- Enquiry: I currently own a Elddis Chatsworth which I bought new 1st March 2017. I booked it in for its third service last year and because of Covid Lockdown it couldn’t be serviced so I rearranged to another date and that got cancelled too. As a result because of Covid we decided to use the caravan and leave it in storage until this year. My question is, when I take it for its service this year will you still honour the warranty on the van should there be a warranty problem? I realise that the service record normally needs to be maintained in order for the warranty to apply but given the unprecedented Covid situation would you make allowances for this.