Posted on 15/01/2020 12:13
I have received a recall notice for my 2017 swift Challenger regarding a potential issue with the lower front bulkhead, you have to arrange a visit from the Swift engineer and he decides if it has to go back to dealer or the factory in Yorkshire,this is all very well but also worrying as I can not find out what the problem is,any help welcome
Posted on 04/02/2020 17:52
I too replied to Swifts letter on 15th January and received the following reply on 28th -
"Please be reassured that we are working through the engineer visit bookings and we will be in touch with you shortly to offer you a date."
Haven't heard anything since but having looked at my van I'm hopeful it's going to be ok.
Posted on 13/02/2020 23:27
Update Regarding front Bulkhead problem.
I have had a look in front locker and found a few screws in the Alloy angle brackets that were loose
Have now had a Call from Swift Customer Services Informing us that a Engineer will telephone us on Monday March 2nd to arrange a day that week to inspect our Caravan.
We wont be booking anywhere until Caravan is given all clear.
Peter
Posted on 28/01/2020 15:54 by AlronI have had a look at my Corniche 20/4 2017. Unfortunately there are some screws missing and some are hanging out.I repelled to my recall notice and received a generic you will hear from us in 10 working days that was 14 working days ago.I rang Swifts and got told to be patient which when you have holidays booked and a very expensive caravan you are unable to use. I asked if could speak to someone from the recall team and was told that isnt possible.You have to email them which i duly did and received the generic you will hear from us in 10 working days.In my opinion Swift are letting down their customers by not keeping them informed.i just wonder if i will be compensated for holidays missed due to the shoddy workmanship that has caused this problem.
Posted on 21/02/2020 11:47
We have a 2017 Sterling Eccles 635 and have received the recall letter. Responded on 14th Jan to give details of where our caravan is stored. We are in B1 area only 10 miles from factory in Cottingham
Received auto response to the email we sent stating it would be 7-10 days before we get a response. 28 days later and still no reply from Swift as to when the enginner will call to check if we have a problem.
Ive rang customer services but although they were helpful still no idea when a date will be arranged. We have holidays booked for 14th March which now looks likely we will have to cancel.
Posted on 02/03/2020 23:42
UPDATE Regarding Front Locker Bulkhead Problem Recall.
Today We had our 2017 Swift Globetrotter Inspected by a Swift Group Engineer. Everything o k Engineer replaced all screws with larger screws with bigger Heads.
We have paperwork saying Caravan is o k and recommends that bulkhead is examined as part of Annual service.
Engineer was pleased we had emptied the front locker of our equipment etc .Including the Gas bottle Not everyone empties their front locker.
Please make sure you empty your front Locker Before Engineer arrives to give Engineer easy access.
Pete
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