Servicing Peugeot base vehicle

hitchglitch replied on 31/12/2017 14:00

Posted on 31/12/2017 14:00

Our Autosleeper is coming up for two year service so the Peugeot Boxer base vehicle will require a first service under the warranty conditions. I have spoken to a number of Peugeot main dealers who refuse to do the service as their workshop cannot accommodate motorhomes. This is made worst because I have a small warranty claim (outside air temperature reading faulty). It seems that some will to do the basic service but not the warranty claim. The nearest place I have found is about 20 miles away which is not a disaster but rather disappointing considering the number of Boxers there must be on the road.

Anybody else had this problem?

Tinwheeler replied on 31/12/2017 14:29

Posted on 31/12/2017 14:29

I assume you are contacting Peugeot commercial vehicle garages and not car dealerships, HG, as it’s unlikely a car dealership will have the equipment or headroom in the workshop to get a Boxer up on the hoist.

Sometimes the problem is caused by having an Alko chassis as the wider rear track means the vehicle hoist may be too narrow to accommodate it. I'm not sure if yours has the Alko chassis as some AS Peugeot models do and some don’t.

Another hoist issue can be that many are rated to lift 4t and operators get twitchy with 3.5t MHs as they can’t be certain of your weight. Obviously, a 4.25t MH will be too heavy.

Neither hoist issue is of concern when dealing with white van man's empty panel van.

I'm surprised a Peugeot main dealer won’t do your warranty work on the base vehicle. 

DavidKlyne replied on 31/12/2017 14:53

Posted on 31/12/2017 14:53

I have had all my cab servicing done at the dealer where I purchased the van, mainly for the reasons the OP mentions. We do have a Fiat commercial dealer in MK who would do the servicing but,of course, would not do the warranty work. I think if my dealer can't undertake the work they use a Peugeot agent in Wellingborough. I think there might be a suitable alternative in Aylesbury. There is a Peugeot dealer in Bletchley, MK, who do both cars and commercials but given how crowded the parking is I don't think I would even be able to get the motorhome on the premises!!! It's a bit academic as they can't service motorhome because of their size. Sorry not much help.

David

JVB66 replied on 31/12/2017 15:51

Posted on 31/12/2017 15:51

How about contacting Auto Sleepers,they do/did both habitation and base vehicles at their service centre,,then you could have some time in the Cotswolds as well ,at Broadway cc site

catherinef replied on 31/12/2017 16:14

Posted on 31/12/2017 16:14

I work for a Peugeot Main Dealer and we do have some big old motorhomes come in, but I don't know what we do with them as we are restricted in terms of what can fit through the workshop door.  We've certainly had people coming down from Oxfordshire and Berkshire for work.

hitchglitch replied on 31/12/2017 21:34

Posted on 31/12/2017 14:53 by DavidKlyne

I have had all my cab servicing done at the dealer where I purchased the van, mainly for the reasons the OP mentions. We do have a Fiat commercial dealer in MK who would do the servicing but,of course, would not do the warranty work. I think if my dealer can't undertake the work they use a Peugeot agent in Wellingborough. I think there might be a suitable alternative in Aylesbury. There is a Peugeot dealer in Bletchley, MK, who do both cars and commercials but given how crowded the parking is I don't think I would even be able to get the motorhome on the premises!!! It's a bit academic as they can't service motorhome because of their size. Sorry not much help.

David

Posted on 31/12/2017 21:34

Yes, I can get it done in Aylesbury but it just seems a long way to go when I have a main dealer in Beaconsfield 4 miles away. They won’t do it unfortunately. Marquis at Newbury will take it to the main dealer in Newbury although apparently they won’t do warranty work and also it is the best part of a day to get habitation service and vehicle service.

I wonder what happens with MOT? Same problem I guess.

DavidKlyne replied on 31/12/2017 22:47

Posted on 31/12/2017 21:34 by hitchglitch

Yes, I can get it done in Aylesbury but it just seems a long way to go when I have a main dealer in Beaconsfield 4 miles away. They won’t do it unfortunately. Marquis at Newbury will take it to the main dealer in Newbury although apparently they won’t do warranty work and also it is the best part of a day to get habitation service and vehicle service.

I wonder what happens with MOT? Same problem I guess.

Posted on 31/12/2017 22:47

Again White Arches sort that out for me by taking it to an MOT station in Rushden when I have it serviced. I did ask the local Fiat dealer mentioned earlier but they can only do certain classes of vehicles.

David 

Justus2 replied on 01/01/2018 06:21

Posted on 01/01/2018 06:21

My Autosleeper happens to be on a Fiat base. I take it to the place of purchase for the habitation service, 100 miles away, and down to Hull 50 miles away to the nearest Fiat professional dealer for the vehicle service. There are no Fiat dealers in my home town and only a small Peugeot car dealership. I knew this before making the purchase though, and its just the price you pay to maintain the warranty whilst it is current, in  my view.

hitchglitch replied on 01/01/2018 08:18

Posted on 01/01/2018 08:18

Thanks to all. My nearest place seems to be Aylesbury which is about 25  miles. Seems this is not so bad compared with some. An additional complication of owning a Motorhome rather than a Caravan, although fortunately these commercial vehicles are well proven and reliable. Clearly they don’t expect much warranty work.

young thomas replied on 01/01/2018 08:52

Posted on 01/01/2018 08:52

my hab and damp check will take about three hours, ill take my bike and cycle into Taunton, collect a bit of shopping and a bite of 'all day brekkie'.

as it happens, my local garage will be able to do MOT and base servicing when the time comes, the owner is a motorhomer himself and has all the space and equipment on site.

hitchglitch replied on 02/01/2018 15:53

Posted on 02/01/2018 15:53

As a footnote, prompted by this thread I have arranged for a Habitation service to be done by an Approved Workshop ten minutes away from me and cancelled the service at my supplying dealer which is an hour away. I will still get the Peugeot serviced separately.

I talked to the owner of the local dealer/workshop about warranty claims. Whilst they are happy to do this and will liaise with the factory for claims (Autosleeper in this case) he pointed out that they were reluctant to do extensive warranty work unless the van had been supplied by them. The reason: the rate Autosleeper’s reimburse them per hour is substantially lower than their normal £65 per hour charge rate so they are out of pocket and it blocks the workshop for more profitable work. An entirely reasonable view and sheds a different light on the whole warranty claim process. It explains why some workshops will claim to be fully booked and only taking work for vans they have supplied (caravans as well as motorhomes).

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