How much trust?

JohnM20 replied on 30/07/2019 15:59

Posted on 30/07/2019 15:59

How much do members trust the garages where their cars are serviced? I ask because I took my car for a free fluids check / top up and whilst in with them they did a visual check on various other aspects. All this, I am sure, is just to create more work for them.

They told me that the aircon system "didn't seem cold enough" and needed checking and re-gassing at a cost of £139.19! I don't think so. It seemed to be working fine by my judgement, not that I use it very often. Obviously not a very scientific test judging by the word "seem" and done on the hottest day of the year when even the best system would probably struggle.

They checked the brake pads (with the wheels still on) and told me both front and rear were 60% worn. They could replace them all for £259. If only 60% worn, what about the remaining 40%? I'm surprised that both front and rear were worn to exactly the same degree. I always thought that the front pads did most of the work judging by the amount of brake dust on the front wheels and almost none on the rear. Perhaps I'm wrong in this belief.

Lastly, they checked the tyre tread depth and told me the back tyres were 63% worn (possibly agree with this) but the interesting bit was that they said the front tyres were 24% worn. They have only been on the car for 1 month and done 1064 miles! I expect better tyre wear than that!!

 

 

 

 

 

 

EmilysDad replied on 30/07/2019 19:24

Posted on 30/07/2019 19:24

and front desk staff who know naff all about cars.

and no way to talk to a tech😠 . I've just been through this with a main dealer and the girl I was speaking to was a bit put out when I poo-poo'ed her 3 years 'experience'

JVB66 replied on 30/07/2019 19:29

Posted on 30/07/2019 19:24 by EmilysDad

and front desk staff who know naff all about cars.

and no way to talk to a tech😠 . I've just been through this with a main dealer and the girl I was speaking to was a bit put out when I poo-poo'ed her 3 years 'experience'

Posted on 30/07/2019 19:29

But she may have had a uni degree so is better qualifiedundecidedsurprised

JVB66 replied on 30/07/2019 19:33

Posted on 30/07/2019 19:23 by Milothedog

I left school in 76 and started my Apprenticeship with a Rootes dealer.

Made redundant when they shut down in in 83 and went to work in the Bus & Coach industry until 2012 when I took early retirement.

My Oh My, could I tell you some stories...........

Unless you know the individuals personally, as friends, trust your choice of  garage as far as you could throw them is my advice. 

Posted on 30/07/2019 19:33

So there are some Young uns who post on heresurprised

Milothedog replied on 30/07/2019 19:37

Posted on 30/07/2019 19:33 by JVB66

So there are some Young uns who post on heresurprised

Posted on 30/07/2019 19:37

Yep, 60 years young this June wink  Well on target to take more out of the company pension scheme than I ever paid in, in my 30 years with them cool

JVB66 replied on 30/07/2019 19:48

Posted on 30/07/2019 19:37 by Milothedog

Yep, 60 years young this June wink  Well on target to take more out of the company pension scheme than I ever paid in, in my 30 years with them cool

Posted on 30/07/2019 19:48

I retired from my "proper job" on a pension when i was 51 in 1994cool

Simon100 replied on 30/07/2019 20:15

Posted on 30/07/2019 20:15

If you don't use the Aircon on a regular basis it might well need regassing!

If you don't use the Aircon the seals dry out and the refrigerant leaks from the system.

Check your manual but the general recommendation is running the system for at least 10 minutes every week.

SeasideBill replied on 30/07/2019 20:57

Posted on 30/07/2019 19:24 by EmilysDad

and front desk staff who know naff all about cars.

and no way to talk to a tech😠 . I've just been through this with a main dealer and the girl I was speaking to was a bit put out when I poo-poo'ed her 3 years 'experience'

Posted on 30/07/2019 20:57

I think the days of tech talk with garage staff are long gone. Time was when you had a conversation about 0-60 time, engine size, and how fast it went. Next it was how many cup holders it had, now it’s whether it’s compatible with Apple Airplay and available in pastel turquoise! Front desk staff only deal with the latter.

EmilysDad replied on 30/07/2019 20:57

Posted on 30/07/2019 19:29 by JVB66

But she may have had a uni degree so is better qualifiedundecidedsurprised

Posted on 30/07/2019 20:57

But as a CPO instructor of mine used to say .... these uni graduates that could find the square root of a banana but couldn't peel and eat it. 😉

Phishing replied on 30/07/2019 22:30

Posted on 30/07/2019 22:30

They are just trying to generate business, no issue with this, the re-gas cost was a rip off, £50 normal. 

On the flip side I am regularly asked to look at issues for friends family etc and the state of some vehicles on the road is appalling. Vehicles not serviced, tyres and brakes shot, fluids all below required levels, diagnostic warnings ignored.

I have used local and main dealer for personal cars, and lease vehicle goes into franchised dealer. The standard of service is generally good. Do I trust them, no, I check everything they have touched. On personal cars I also ask for a record of fluids used, diagnostic print out, and parts record for any replaced parts. If they wont do this I walk away. 

 

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