Recent caravan service and problem

I recently had my 2016 Coachman VIP 575 serviced, everything ok until the mobile engineer came to remove the nearside wheel hub to check the brakes, hub stuck, no way it could be removed no matter how he tried. Boy did he try. Only thing to do he said, " Order a hub puller and I'll be back when I get it".

He came back today with a the puller and another engineer, hub duly removed but lo and behold the bearing was, for another word, knackered. No matter what they tried there was no way that bearing was moving. Sorry, engineer said, looks like we've got to replace the hub stub, I'll order one and get back to you. Later a phone call from engineers office, bad news, they said, Alko don't do that hub stub anymore, it needs industrial torque to get it off the axle, it's got to be a new axle. Quote for repair £2500, pay that or I have to scrap the caravan as it is certainly not roadworthy. No one has heard of this before, not any of the engineers, the owners of the mobile service company not anybody they have spoken to.

I cannot understand a company like Coachman using this type of fitting on their caravans if they knew that this could happen. 

I would appreciate any comments anybody has got about my story especially from any representatives from Coachman or Alko.

Moderator Comment - Moved from Story Section