CL Booking problem

millie8 replied on 28/07/2023 09:47

Posted on 28/07/2023 09:47

I have been trying to book a CL in Anglesey.  The owner has confirmed they have my dates, but instead of the £10 deposit stated on the CC site, have asked for the full amount - £230 - upfront by bank transfer.  I did send them the £10.  The holiday is 5 weeks away and we do not wish to pay so far in advance, just in case of illness etc. causing us to cancel.  I have emailed the owner requesting refund of the £10, but she is notoriously slow in her replies.  What do you all think?  Heard of this before?  Thanks in advance.

millie8 replied on 30/07/2023 17:53

Posted on 30/07/2023 17:53

She doesn't take deposits, only the full amount within 24hours.  I thought she would take the £10 as quoted on her page, but we didn't have enough in the bank to pay the full amount and would have to transfer it from another account which I couldn't do to reach her bank in 24 hours.  I was silly to make the £10 I know, so have kissed that goodbye.  All's well now as booked in a similar site nearby.  Discussion closed and thanks to everyone for taking the time to reply.

Tinwheeler replied on 30/07/2023 19:47

Posted on 30/07/2023 19:47

The discussion isn’t closed, Millie. 

It wasn’t wise to pay the £10, as you say but there might be an element of fault with the site operator for not making T&Cs clear and I urge you to name the site to alert your fellow members and maybe you could also advise the club.

millie8 replied on 30/07/2023 20:26

Posted on 30/07/2023 19:47 by Tinwheeler

The discussion isn’t closed, Millie. 

It wasn’t wise to pay the £10, as you say but there might be an element of fault with the site operator for not making T&Cs clear and I urge you to name the site to alert your fellow members and maybe you could also advise the club.

Posted on 30/07/2023 20:26

Yes, I suppose if her page had the right information on it, I would not have considered booking in the first place.  I expected the price and deposit to have gone up,  bearing in mind the times we are living in these days.  So the site is Tyddyn y mor.  It took me a week to get to the booking stage as she didn't reply to emails or phone call for days.  I should have given up.  

martinsclsite replied on 16/09/2023 09:08

Posted on 16/09/2023 09:08

I have a little CL site I don't take anything up front I I only charge on the day of arrival and I had one person book in January 23 arriving July 23, I also had one camper a lovely man book for the 6th September 23 for two nights and on the 6th the day he was coming phoned me to change it for the week after and that was fine by me. I always give people flexibility I always give a receipt. And all of them have said they fully intend to come back next year. 

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