kaanie replied on 09/07/2023 20:00
Posted on 09/07/2023 20:00
Hi.
Ok I made a mistake in my dates by one day. Over night stay in Winchester after France Ferry. Booked for the 7th realised 15 days before I had the wrong date should have been the 6th. Tried to contact the club 4 times without success so had to book via website due to it stating low availability. Cost me £25.00. So £62.00 for one night. I had to amend our stopover in Cherbourg guess what. No problem there, only happy to oblige. What a difference. I raised a complaint via the club web site still waiting for a reply.
I consider this very poor customer service both for the inflexibility in amending a one day booking, Unable to contact the club and no reply from a complaint lodged on the official complaints form.
Very unhappy.
5 people like this
kaanie
Motorhomer from West Yorkshire