Paulpro replied on 24/07/2020 16:51
Posted on 24/07/2020 16:51
I’ve had a Dart Charge Account since the automated system came into effect a few years ago.
Although we only use the bridge and tunnel once each way a year to go to France for our annual early summer holiday, we haven’t been able to go away this year due to the Covid Lockdown so we have received an Email that our Dart Account has now been closed as it hasn’t been used for twelve months ! This action is despite the account having a Credit balance of over £12 available which Dart now intend to keep to cover their overheads etc.
While I accept that this action is covered in the small print of their T &C’s I am cross that they have taken advantage of the Covid situation to take my money unreasonably. They have said that the only way to stop this happening is to send them another £10 to keep the account open until we are able to use the crossing in June 2021.
I have emailed them to complain formally approx. 10 days ago but so far have received only an automated acknowledgment.
Has anyone else experienced this problem and has it been resolved ? Can the C&MC help in any way ?
Paulpro
Caravanner from Cambridgeshire