Maragowan

I am not sure you will get the answer here. There have been several critical reviews on the same issue. Probably better to email the Club direct? If there is an unknown problem (to us) regarding the toilet block which prevents the normal system being used perhaps it would have been better to have made it a no facility site for the duration of the COVID restrictions/

David

Did you not ask the wardens, J&I? As I understand it the measures in place were the result of a risk assessment carried out at each site in order to arrive at what was seen as the best plan for each site. The wardens would have been involved in that process.

With the rise in Covid cases it would be much better if site visitors used their own facilities as requested by CAMC. I've noticed more basic vans using toilet tents and it's good to see people making more of an effort to prevent the spread of Covid rather than expect "constant use" of facility areas which cannot be cleaned after every use.

We have visited Maragowan twice within the last month - we could not believe the system they had in operation. They even have the pitches immediately next to the service point out of use and marked off very two metres so that people can social distance when waiting at the service point !!!! - could not believe it. On the first visit we had to book in and pay through a window - second visit paid in the office. We also visited Melrose, River Beamish and Bunree where a band system for facilities was in operation which worked brilliantly. Booking in was done in the office in all three cases., so who made the rules for Marogowan?

I would also mention that we visited North Ledaig, where we saw no sanitizing or cleaning of service points.

Hi everyone, I have contacted my colleagues in the UK Sites team and hope to get back to you soon with some further information on the sites operation.

The systems put in place at the sites we have used seem to work well and I have not noticed any contravention of them, although we have mainly used our own facilities, particularly for showering. 

What I don't understand is the need for different systems. I know individual risk assessments were done, but surely that will just relate numbers allowed / configuration of open cubicles and site specific cleaning, rather than the band system. Having two distinct systems just leads to confusion, especially when the last site was the opposite. It would be much better to pick one system, bands on hooks, or bands in sterilising fluid and use it as the club standard.

We were at Killin a year ago. Apart from the toilet block being of the older variety I am not sure I noticed anything about it that would required a different approach but then why would I? I imagine that site staff were issued with a set of instructions and if they needed to be different from the norm wouldn't the Regional Manager have to OK them? We will have to await Rowena's reply from the sites department for chapter and verse.

David

I have heard from the sites team who have advised the below:

We took great care and conducted a thorough investigation with both the site team and our internal H&S colleagues to determine the best way for this particular toilet block to operate. It was collectively agreed that the only way we could open this particular toilet block was with the "White Board" system allowing one family unit in either A or B Block at any one time and pre-booked with a 20 min slot throughout the day.  A toilet for 24 hr use by campervan owners without facilities was still available to visitors separate from A and B Block. Due to physical size of building it was also suggested that the dishwashing, CCEP and drying room would have to be shut to enable A and B Block to open. The 20 minute slots only operate between the hours of 7.00 a.m., and 9.00 p.m., and closed for toilet cleaning between the hours of 10 and 12 and 4 and 5.

We have received a lot of praise from visitors to the site including many NHS staff who see the system we operate on this site as being a safe way of protecting visitors from Covid 19.

The reason for the 12 o'clock time to book a shower, was to give everyone a fair chance at the morning slots.

With regards to the office for booking in, the office space is very limited and we feel that the "open window" policy is the best way of protecting visitors and staff from Covid 19 transmission.  The only exception we make to this is to allow one person to stand in the doorway if it is bad weather outside.

With regards to one pitch out adjacent to each service point, this is to facilitate a safe queuing system to restrict only one person at a time to the service point.  Up to now this has worked very well and this again agreed following in-depth discussions with our H & S colleagues,  as our main priority was not putting site guests at additional risk by having them queuing on the site roadway and having them in close proximity to moving vehicles.

The reason for the 12 o'clock time to book a shower, was to give everyone a fair chance at the morning slots.

Not sure if this means the 20 minute allocations applied after 12 O'clock and whether before 12 it was a first come system?

I took it to mean that no slot could be booked for the next 24 hours until after 12:00. Fine if your arriving that day. Not so good if you are out for the day. Probably not much left by then. Not a problem for us, we would use our own. However, it would be interesting to know if the club inform members of the situation, in the enjoy your holiday email. Personally if I turned up in a camper without facilities, I would be a little peeved to only find out after I had checked in. Not much chance of moving to a different site currently.