Refund policy

If all else fails put your complaint on Trust Pilot, here...

https://uk.trustpilot.com/review/www.caravanclub.co.uk?utm_medium=trustbox&utm_source=MicroStar

I have just received a answer from the club I was refunded on 6th June But it was put on my January bank statement as that’s when I made the booking.So unless you know exactly how much you have I your account you could miss it seems a funny way to me.

It should show on your current statement but dated the January date you paid. 

Things are still not working, and to be blunt, the club refund system and notifications is a joke and not fit for purpose.

Unusually for me I had booked a club site. With one month to go I had to cancel it so notified the club immediately. So far so good as I was told it can take ten days for a refund. We do not wait for monthly statements as my lovely other half does our internet banking stuff so can track transfers in real time. I understand how things do not always line up with bank/credit refunds and take longer than expected, so I waited 15 days. I e-mailed and got the reply we will get back to you within 10 days.

Fortunately I can cope with the finances not being in place, but why does it take more than 10 days for a return of funds and why would I be expected to wait up to 10 days for somebody to explain what is going on.

Do the club honestly think that this is an acceptable way to run a business. I do not recall such a poor response from the CL's, independents and continental sites I've dealt with.

Colin