What have they done?

I did get to see the late availability offering at one stage yesterday, and it looked quite good (to be fair to them!).  However, as I haven't been able to get back in since, I've now booked 10 nights at C&CC sites - so that's £300+ of lost revenue, CAMC, and I must be one of hundreds! 

I suspect any decent IT consultant would tell you that you really should be able to revert to the previous system in a situation like this.....!

Web site says "have now launched a new UK online booking experience to make it easier for everyone to plan and book UK holidays with us" - tried using it today - complete failure!

Tried to amend an existing booking - couldn't find them anywhere (through search pages, through my profile pages, nowhere). Very frustrating.

Tried to make a new booking in UK, kept bombing out and putting me back in a huge queue because of a system error. After queuing 3 times for some considerable time I gave up. Phoned the UK site in question out of desperation, they can't make bookings either!

Thought I would then try using my iPhone browser, it doesn't work, just get spinning circle forever when get to front of queue.

Thought I would try old and new CAM club apps to see if any better, neither work now so no progress there.

Overall very disappointing, extremely frustrating to say the least and can't book or change anything. I give up...

Done a dummy run on new booking system found myself in a queue for a wait of 30 minutes. Know it's early days hope this method improves of booking an holiday as the queue time could be longer than 30 minutes during busy times

With such a big change as this it's not that easy...

The old system would have needed to have been captured at 'cut over state' and any bookings made since the new system went live would need to be reverse engineered to fit that system not the new. 

yes, it could be done, but it would have to have been identified as the 'disaster recovery process'..

then there is the decision that needs to be taken by the top man..Bob The Builder..can we fix this situation moving forward....and this must be given a chance....which must be what is happening now.

however, if this process doesn't achieve what's required, perhaps the DR plan will have to be invoked and those bookings converted and slotted back into the old system...

a huge decision, as this would signal failure but this current situation can't go on much longer.

I've been in this decision myself and it's a huge call either way and either route will mean more time without a system...and more customer disappointment.

At this rate the club will defeat the object completely. They will lose more money by people giving up trying to book than they would have lost from no deposits and block bookings. Given up after 5 attempts and finally getting through to find no trace of existing bookings.

What a heap of crap. Can I have my membership fee refunded I feel I have been robbed.

1 hour 20 mins ago I was told my estimated wait time was 19mins it is now 19 mins , been up and down between 35 and 19 mins.

How on earth can the Club have had this new booking system in development for so many months and then come up with this absolute dog's breakfast?

Kicked off twice after over an hours wait each time....and by the sounds of it there are many people with worse experiences than that!

My advice would to be stop wasting money on empty Glamping Pods and Airstream Caravans (evident at both Cayton Bay and Brighton this year) and invest some money in a decent website that provides members with what they want and need. But hey, what do I know.......

Not bothered with this abysmal website since I saw the Maintenance on the front page on Saturday.

Don't need to make a booking but did need to get some info on a C.L. but the system has put me in a booking queue. Why?🤷🏼 Good job I still have the Site Directory with me as I'll ring the site direct. Who suggested that the S.D. be ditched? Sack them.

What a farce but totally unsurprised by it. Has the Comms manager gone on a sabbatical? If so can he stay there and can they find someone who knows what the meaning of "Communication" is?

“Your queue number: 33596
Number of users in queue ahead of you: 8538
Expected arrival time on the website: more than an hour ”

I don’t think I’ll bother.