What have they done?

Has anyone found out how to find out the prices yet as before we used to look at the prices then decide when to go but now there is no guide 

OMG what a mess, tried on website - 20 minutes queuing time, 3940 before me!! Gave up, went to app, 'invalid client' error message, gave up again. Was there no testing of new system? why weren't a selection of members asked to do a User Acceptance Trial as is normal when large software systems changes are implemented??

Well, what can I say.....

I waited for 2 hours and watched it count down from 8K customers, only to reach the head of the queue and be redirected to........the spinning wheel of death!  Obviously my smart phone (1 year old) is not compatible....really!

But being a savvy person, I also logged onto my old computer which was 5 minutes behind the phone.  So again I reached the head of the queue and surprise.... I got in!

The new screens are AWFUL....I have made a booking but had to enter a lot of information that was never asked for before, and click a few times that I accepted T&Cs. Whether this results in the booking I think I have...who knows; a screen print of the completion page only gives you the monetary information.

As for the whole experience....In the words of X Factor...it's a NO from me!

PS: THE PHONE IS STILL SPINNING..........

Have had two text messages about my forthcoming booking, one on the 8th and one today. They have said that their " site staff are getting to grips with our new booking system and things may take a little longer than normal" . How the heck do they expect us mere  mortals/members to navigate it if site staff that have been having training for weeks on it are still struggling with it?

 Early days I know but what a mess. I spent best part of 2 hours waiting to book a site, filled in all the details , paid, got a booking reference and then a message that there was a problem. Got back on line,  waited another 1 1/2 hours  to get back on the site and can't check my bookings whether I've got the dates or not. It just goes back to the booking page. Fiasco is the word.

I just can’t bear it. As I wait again to try and look to book I now find I’m number 10,546, yes I gave up this afternoon when I was 4,718. It’s just gone 9pm surely there is something on the telly that 10,545 could watch and let my little person walk the path instead of being stuck at the start in the corner. What  a system, here’s to hoping for progress, by my little person and better tv programmes. 

Having seen site down - maintenance over the weekend & it up & running today, I thought as I had an email as I have a booking in October, let's try.....

I only wanted to check my booking but I was still put in the queue, 59 minute wait it said......

After reading these posts, I checked my phone..... still loading 

I am lost for words, the launch of this new system has been a PR customer relations disaster. I tried to book several times after 1pm today, queued for nearly an hour each time, I actually got on once, tried booking the site I wanted, it wasn't available so it kicked me out and I had to rejoin the back of the queue. In the end I resorted to driving to nearby sites to see if they had availability... unhelpful and in some cases rude staff at Camelford, trevithick farm and Melrose farm. Some staff told me they were more frustrated than me at the new system and the way it has been handled. 

COME ON MANAGEMENT!!! GET A GRIP, SORT YOURSELVES OUT AND OFFER MEMBERS SOME SINCERE APOLOGIES AND COMPENSATION. 

I HAVE NOW BOOKED 3 WEEKS WITH ANOTHER OPERATOR. HOW MUCH REVENUE HAVE YOU LOST THROUGH THIS.

ABSOLUTE DISASTER! THINK I WILL CANCEL MY MEMBERSHIP

Shocking! To say the Club have been blowing their trumpet about the new booking system I hope now that they are hanging their heads in shame.  Fiasco doesn’t cover it.

Who wants to wait hours just to get on a website? 

Needs sorting and needs sorting now! Appalling doesn’t cover it.