What have they done?

“Unexpected b*lls up in the booking area……”🤭

🤔Actually……..that’s not strictly true!🤣

For sale: Slightly used, slightly out of date Site Directory. Still in wrapper, makes good kindling for stove.

From a posting on another forum!

Am told that if you already had bookings you got an email, but as we don’t have any bookings, no email!

I have bookings and I didn't get an email. Can't even locate "My Bookings" page now.

Good grief what an absolute cock up. No way am I going through that every time I want to make a booking, I can't even seem to be able to browse a specific site. I have always much preferred CC sites over the other lot BUT.....

Well that just about sums it up - having to find out from another forum.  What Communications Manager???  I didn't have any other bookings so like others didn't get an email.  

This is like groundhog day when they cutover to the previous system which my old computer wasn't compatible with (no one told me, just the wheel of death going round and round) eventually I rang HQ to be told there were no pitches left for my dates as the people who got in on go-live day booked them out!  You just couldn't make this up! 

Makes me question my membership as we have started to use more commercial sites lately who have upped their game, offer as good as facilities, have rates more competitive than C&MC and you get to speak to a person to book!

In my long experience of testing software systems there are two ways to do it. The first method is to spend 10 times as much time testing it than writing it, including positive testing and negative testing. This is what we did in the nuclear industry. We tested it to death but it is extremely expensive since often the re-write (correction) time was longer than the original writing time and the subsequent testing took longer than the first length of testing. Or write the software and let the punters identify all the bugs. I bet you can all guess which method the CMHC use.

What a day!  Tried to alter a booking early this morning but website was down.  Called the Contact Centre - waited 50 minutes to get through before giving up.  Rang the site direct and said that we would be coming one day later than originally planned but they said they couldn't alter the booking "ring Contact Centre or do it on line".  I said I had been unable to do either, couldn't they just make a note of the change.  "no"  what's more, if we arrive a day late we will be classed as "no shows" and will lose our pitch!

Words fail me!

Ah, customer care. Remember that?

I have just tried booking Hillhead for next year having been in the queue for an hour only to get an online message stating the site cannot accommodate a 6.5m caravan. What a joke !!

I was totaly unware that system was going live, no e-mail received either.  Tried to log in to book a week for June next year, only for a message to tell me that number in queue ahead of me was 5557, that was at 1opm last night, what a joke!! Been trying to log in today but still being told that number of users ahead of me is 8861, how can anyone book any holidays. I expect by time I am lucky enough to get on to the booking system, all the service p;itches will be booked up. Not happy at all!!