What have they done?

GTrimmer replied on 11/09/2022 21:23

Posted on 11/09/2022 21:23

Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience.  The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". sealed

ScreenName4BA9006E22 replied on 12/09/2022 21:50

Posted on 12/09/2022 21:50

Absolutely absurd system - never come across anything so ridiculous - Queue number 44486 and number of people ahead of me - 11397 - really, there are actually currently 11 thousand three hundred and ninety seven people trying to book a Caravan and Motorhome site at this moment??  What am I supposed to do???

legacyman replied on 12/09/2022 21:52

Posted on 12/09/2022 21:52

This is really dire. Even the old die hards on this forum who defend everything the club do have gone quiet, shows how bad things are. And as previous post- no management comment. Which in this day and age is totally unacceptable.

MGBGT1979 replied on 12/09/2022 22:04

Posted on 11/09/2022 21:23 by GTrimmer

Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience.  The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". sealed

Posted on 12/09/2022 22:04

This new system is a complete waste of time! We enquired about availability and was told we would have to wait for an hour to be able to check- absolutely crazy!! As it happened we managed tobook a site nearby but we are definitely minded to cancel our annual membership- we simply don’t have the time to wait for an hour to get onto a website just to be able to check availability!!! 

InaD replied on 12/09/2022 22:05

Posted on 12/09/2022 22:05

What concerns me about it all is what is happening with any deposits that have been paid by those "lucky" enough to be able to book a site? Further upthread somebody posted to say they'd booked, paid and got a reference number, but then couldn't find his/her booking.  Has it been booked, but more importantly, has the deposit been allocated to the relevant booking?

I certainly wouldn't be brave enough right now to pay a deposit into this system.

Frank Gill replied on 13/09/2022 01:20

Posted on 13/09/2022 01:20

Having read all these posts then trying a dummy booking, I have to agree this new booking system is even worse than the other club. I think the only way management will listen to members is by us all stop making bookings and not renewing membership.

Amesford replied on 13/09/2022 01:37

Posted on 13/09/2022 01:37

After two attempts and a very long wait I managed to book a pitch and duly paid the deposit but when I tried to check my site bookings it took me back to the booking screen, so all I have is a booking reference number yell

Justus2 replied on 13/09/2022 05:18

Posted on 13/09/2022 01:37 by Amesford

After two attempts and a very long wait I managed to book a pitch and duly paid the deposit but when I tried to check my site bookings it took me back to the booking screen, so all I have is a booking reference number yell

Posted on 13/09/2022 05:18

I've just tried to view my bookings as I need to cancel our October trip. As you say all clicking my bookings  does is take you to the booking screen.. What a mess. 

OnlyJen replied on 13/09/2022 05:28

Posted on 13/09/2022 05:28

Well, it's no surprise is it?

I stopped popping into "Club together" because the software is so bad. If they can't sort this out how on earth can we expect the poor loves to come up with a new and workable booking system?

I'm travelling today. The email that I have received about "staff getting to grips with the new booking system" suggests that my pitch tonight may well be in the carpark with everyone else trying to book in.

As I can no longer access my "future bookings" page I am going to assume I don't have any and book somewhere else. There we go. 40 days of business lost at a stroke by the club. 

sainsworth replied on 13/09/2022 06:05

Posted on 13/09/2022 06:05

I have tried extending my stay at new year for Gatwick when I visit family but it Is showing closed. I also tried Alderstead heath and that was showing closed for Feb . Is the Cmhc closing these sites. Thanks

Thehappycaravanners replied on 13/09/2022 07:54

Posted on 13/09/2022 07:54

Who ever allowed this to be developed then to be implemented and go live needs sacking immediately along with the team that developed it. All i can say is the site wardens are going to be very busy answering the phone because thats the only way people will be able to make a booking. Queuing whats all that about ?

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