Service Pitches

SolarPanels replied on 16/01/2017 21:40

Posted on 16/01/2017 21:40

Dear Caravan Club,

We have been enjoying my retirement by spending many extended stays on club sites, usually the bigger ones. While this has been most enjoyable, we have noticed something that is a cause of irritation to both us and many other members that we have spoken with on the subject. This is the usual inability to obtain a service pitch on site. Although we book most of our stays via the online facility, (in the main many months in advance) which we find most convenient, we never seem to be able to obtain a service pitch. We have just returned from a 21-night stay at Hunters Moon, from 26-12-16 to 16-01-17. We did try and book a service pitch way back June 2016, but with no luck. So, we settled for a standard pitch. Imagine our surprise, when by the 3-01-17, 98% of the service pitches had been vacated, and they remained empty all bar the odd member popping on for the odd night until we departed the site on the 16th of January. In the case of Hunters Moon, every service pitch has already been booked out for the 2017 Christmas Break, this before the 5th of January. (we know this as we have already booked our stay for the 2017 Christmas break with the warden whilst on site) Now we fully accept that each member has the right to book the nights that they desire. However, it is quite clear that the present system is being grossly unfair to a great number of members whose desire to have an extended stay on such a pitch, but can never get one. It appears that the club are more than willing to allow these premium pitches to be booked out for very short periods, at a severe cost to both other members and more importantly, club finances. Surely a more logical approach should be adopted? Why does the club not restrict the booking of such pitches to say 30% of short term stays, 30% for one to two week stays and the remaining 30% for those wishing to use the 21-night maximum stay? The club could, if this is not found to be a workable proposition, greatly increase the number of service pitches on each site, this would alleviate some of the problem. But if the present system stays in place, then it’s quite clear that an even greater number of service pitches would perhaps sit idle, costing all concerned both money and inconvenience. Many feel, that with some constraints put in place, the club will have a greater number of contented members, while enjoying a greater revenue stream. With all this new found extra income, perhaps the club would put in place some dog washing facilities on each site, hot and cold water please!

Tony Gardham 

Moderator Comment

This has been moved from the story section as its unlikely to reach the intended audience in that place. As an individual complaint it should have perhaps been sent direct to the Club via post or e-mail to the Sites Department.

mickysf replied on 17/01/2017 10:24

Posted on 17/01/2017 10:24

Some interesting comments. However, in my experience many of us who stay on sites during this festive period do so only for a few nights during the 12 'official' days of Christmas and very few indeed in my experience do so for more than a week. The system at present allows those who can only make a few of these days to book their holiday and they may well make up what is the majority of nights sold during this period. I'm not sure at all that the suggestion would work and could in fact be counter productive as far as the total number of pitches occupied during those 12 nights. Keep as is for me, I've always managed to book those days I wanted even if it meant, on that odd occasion, checking and checking again as the period advances towards us and modifying our booking as needed. 

KjellNN replied on 17/01/2017 11:47

Posted on 17/01/2017 11:47

I would think it is a combination of high demand at that time of year, not booking as soon as booking opened, and not realising that bookings beyond 3rd January are not yet available.

A quick look shows that only the 30th and 31st December are fully booked for serviced pitches at H M at the moment.

We too would have asked to move to a vacant serviced pitch part way through the stay, if a serviced pitch was what we really wanted, but we do not use an awning, we only have a Fiamma Canopy, so moving is easy.

When we arrive at a site where there are serviced pitches, if we want one we always ask if there has been a last minute cancellation.

JVB66 replied on 17/01/2017 12:00

Posted on 17/01/2017 12:00

I have also checked the Bookings at HM and as stated it is only two days that the period in question is full,

I think i would have booked all other available dates and then rung the site when available

young thomas replied on 17/01/2017 12:08

Posted on 17/01/2017 12:08

M and Brue, youre both right, its much later in the year....may even be into the autumn....we've been caught twice, must be the only CC members who want to take a New Year break beyond 3rd Jan....undecided

...apart from the OP...wink

yes, this club 'anomaly' might in fact help the OP with the dates beyond New Year....

Cornersteady replied on 17/01/2017 12:14

Posted on 17/01/2017 12:14

Firstly like BB why didn't you move to a service pitch when they were vacant. Also did you ask the wardens why so many were vacant?

I am a service pitch user as well and they do go very quickly and this is compounded by the fact that there are only a few of them compared to other types. Your system would lead to even more loss of income, the short stays and medium stays are full, but the longer stay pitches are empty? I can't book them as I only want to stay a few days?

I think you are trying to change the way the current system works to suit you as a long stay user at the expense of others who don't have that luxury.  Getting a service pitch is all down to booking early, its first come first served in booking I'm afraid 

mbee1 replied on 17/01/2017 13:27

Posted on 17/01/2017 13:27

If possible we always book a service pitch if they're available and we don't always get one.  I always ring the site to see if any become available and sometimes we're lucky sometimes we're not.  

It's more annoying when you're told you can't have one because they're all booked up to the extent that there still aren't any when you check in but, in reality, due to no shows you find when on site you could have had one!

Even more annoying are the units that have one but then don't use them by not connecting to the water or waste!!

Tinwheeler replied on 17/01/2017 13:35

Posted on 17/01/2017 13:27 by mbee1

If possible we always book a service pitch if they're available and we don't always get one.  I always ring the site to see if any become available and sometimes we're lucky sometimes we're not.  

It's more annoying when you're told you can't have one because they're all booked up to the extent that there still aren't any when you check in but, in reality, due to no shows you find when on site you could have had one!

Even more annoying are the units that have one but then don't use them by not connecting to the water or waste!!

Posted on 17/01/2017 13:35

That's their choice whether to fully utilise the service or not, Mbee. If they've paid for the pitch they can use the services to whatever extent they like. We've discussed this before.

Cornersteady replied on 17/01/2017 14:00

Posted on 17/01/2017 13:27 by mbee1

If possible we always book a service pitch if they're available and we don't always get one.  I always ring the site to see if any become available and sometimes we're lucky sometimes we're not.  

It's more annoying when you're told you can't have one because they're all booked up to the extent that there still aren't any when you check in but, in reality, due to no shows you find when on site you could have had one!

Even more annoying are the units that have one but then don't use them by not connecting to the water or waste!!

Posted on 17/01/2017 14:00

Your second paragraph applies equally to non service pitches as well. It's just more noticeable because of the fewer service pitches which on  most sites number about 10. You couldn't really have had one as it was booked. Also you don't know it was a no show, it could have been someone leaving early.

I'm sorry but I cannot agree your last paragraph at all. They have paid for their service pitch and what they do with it is up to them. Do you feel annoyed about people not using the EHU on other pitches? Or non awning on awning pitches?

mbee1 replied on 17/01/2017 16:25

Posted on 17/01/2017 14:00 by Cornersteady

Your second paragraph applies equally to non service pitches as well. It's just more noticeable because of the fewer service pitches which on  most sites number about 10. You couldn't really have had one as it was booked. Also you don't know it was a no show, it could have been someone leaving early.

I'm sorry but I cannot agree your last paragraph at all. They have paid for their service pitch and what they do with it is up to them. Do you feel annoyed about people not using the EHU on other pitches? Or non awning on awning pitches?

Posted on 17/01/2017 16:25

No I don't because there are so few non electric pitches on Club sites. I appreciate members pay extra for a service pitch but I just don't understand why pay extra and not use them when I want to pay extra but can't use them because I can't get one!

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