richardandros replied on 25/06/2021 10:39
Posted on 25/06/2021 10:39
Just a word of warning to others. I have subscribed to Netflix for some years now but have found that over the last year or so, we have watched it less and less - mainly due to the large proportion of American films which, frankly, I find irritating.
I therefore cancelled my subscription a few weeks ago.
Last night and purely by accident (or habit), I clicked on the Netflix icon on our TV - by mistake - and in an instant a screen came up which said "Welcome back Mr xxxxxxx". I switched away from it immediately once I had realised what I had done - but I was disgusted this morning to find that when I checked my bank account, Netflix had immediately debited £13.99 from my account, There was no invitation to renew - or any option given - it was just done.
I have subsequently telephoned Netflix and, to be fair, they have cancelled my account (again) and refunded the money - so no harm done but I let them know that I regarded such practice as totally unacceptable. Has anyone else fallen foul of this sharp practice?
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richardandros
Caravanner from East Yorkshire