Water ingress warranty!!??

I would ring the club's legal helpline for further advice?

https://www.caravanclub.co.uk/advice-and-training/taking-care-of-your-outfit/legal-helpline/

Do you have a copy of the original warranty paperwork stating what is/is not covered?

Colin

I cannot see a list of what is not covered. If an item is not listed it should be covered.

https://www.coachman.co.uk/wp-content/uploads/A5-Owners-Handbook-2017.pdf

page 4

Colin

In my view its high time leisure vehicle manufacturers were held to account for the products they sell (rather than hiding behind the dealers....).  After-all its the manufacturers name on the LV not the dealers. I'm in the automotive industry and have a 2021 Coachman Laser 575 caravan.

A year ago I wrote an objective review of the faults with our caravan from new to eighteen months old identifying the root causes for each issue and sent it to Coachman's CEO. Still waiting for a reply. I raised this point with Coachman's Sales Director at their stand at the NEC and didn't receive a satisfactory reply...... In the mean time our excellent dealer (Golden Castle Caravans) has remedied all the faults although we've had to wait several weeks for Coachman to send the parts through. 

Hi All

Thanks for your responses. Herewith a partial update.The warranty section of the 2017 Owners Handbook supplied with the caravan states:

"Additionally for 2015-onwards for the first owner, Coachman make a 10year worry free water ingress offer: Water ingress between 6 and 10 years – Coachman will pay the total labour cost and supply parts free of charge provided there is a full service history"

The specific exclusions listed make no reference to any exclusion for panoramic windows. I understand from an initial conversation with the Coachman ‘aftercare’ department yesterday that such an exclusion has now been included in later editions of the Coachman handbook.

I have now taken legal advice from the Caravan Club helpline (very helpful), which is that this is a material change of the stated conditions of the warranty and I should have been informed of this change. This did not happen. I have thus emailed Coachman with this to ask them to reconsider their position. I will post any further developments.

The advice was also that a claim against the dealer would be unlikely to succeed, given the age of the caravan.

Cheers

Paul R T

Time to find a good solicitor I think, claiming your legal costs as well of course. Good luck.

I fully agree that caravan manufacturers should be held to account for shoddy vehicles they are turning out

The NCC is muzzled as their income comes from the manufacturers

I have just rejected a Swift Elegance due to number of faults it had, a lot of which it would need returning to Swift to remedy

Anybody wants a list of faults I can forward list   One item that dealer did put right was a wastewater pump fitted to potable water pipe It is clearly marked on pump that it for waste water I have since looked at Swift vans in dealers & same pump fitted

So if you recently brought a Swift caravan have a look at the pump

The dealer has been good accepted the return & understood why I returned it

Never again will I buy another Swift caravan Yes all vans have small faults but not on the scale I have had  Heating system is sub standard as not fitted to manufacturers recommendations