What’s your opinion?

JohnM20 replied on 26/06/2023 10:32

Posted on 26/06/2023 10:32

In November last year we booked a CL with serviced pitches etc for a seven nights stay. The description of the site stated that it was surrounded by trees and we accepted this. When we arrived we were allocated a pitch which was under very tall trees even though there were two other vacant pitches in the open and enjoying sunshine. Our allocated pitch turned out to be a nightmare. It was very dark, comparatively  cold and when it rained we were subjected to hours of constant drips on the roof. The owner told me that the better pitches were kept for regular visitors and long term visitors. As the week went by we found that this wasn’t really the case. On the sunny pitch next to ours, in the space of the seven days there were four different outfits, only one of which was a returning visitor, for two nights only, and none of whom had booked very far in advance. It turned out that one of the outfits had told the owner that they wanted a sunny pitch because they had a solar panel on the roof. They were only staying three nights . To me this seemed very unfair when we were there for a week and had booked so far in advance. Unfortunately, Google Earth didn’t show the site layout very well when we looked before we booked. Are we being unreasonable expecting one of the better pitches?

 

Vulcan replied on 26/06/2023 11:20

Posted on 26/06/2023 11:20

A lesson learnt I am afraid, personally I think it's only fair that the site discription should include the fact that pitches are allocated as I would not book a site with allocated pitches.

DavidKlyne replied on 26/06/2023 12:45

Posted on 26/06/2023 12:45

John

The owner of the CL certainly wasn't going to encourage you to become a regular with that attitude! The fact that you were there a week did show some commitment to the CL, hardly an overnight stop where that sort of allocation might have been justified? Unfortunately you can only put it down to experience. However I would make sure you review the CL and put your points over. No doubt in future you will be asking these questions on booking? I can perhaps understand if a CL has a couple of hardstandings and the rest on grass saying you have to book the hardstandings separately. 

David

JillwithaJay replied on 26/06/2023 12:45

Posted on 26/06/2023 12:45

I would have asked to move to a sunny pitch but, if that was refused, I'm afraid I'd have cut my losses and left and would then leave a review stating very clearly why I left.

eurortraveller replied on 26/06/2023 14:24

Posted on 26/06/2023 14:24

John, I would have done as Jill said - and told the site owner why before I left..

In 50 years touring I never found a site where the owner was as inflexible as that - but I was never deluded by members on here telling me that CLs were the “jewel in the crown”  They always seemed amateurish to me. After a few hits and misses at CLs - with more misses than hits - I gave them up. I’m afraid you found a miss too.

So cheer up, think positive, and go to proper sites where the staff have some idea of customer service,

.

Wherenext replied on 26/06/2023 16:12

Posted on 26/06/2023 16:12

Whilst I appreciate trees, in fact they're right up there with my favourite things, I do not want to spend any time pitched underneath one.

Too many problems. Raindrops, Sap, Bird Droppings, Conkers and other bits falling on us plus the possibility of larger items like branches. 

So I read reviews, I look at Google Earth, I prefer photos of CLs when choosing to ones without and I specifically ask about them if I feel there is a need to.

I don't necessarily mind allocation of pitches but when there is such I'll definitely express an opinion or ask more specific questions about it to make sure I'm happy. Most CL owners are quite willing to be flexible but sometimes you're stuck. In those circumstances I've tried to pitch further out if there's room. However occasionally you have to accept it. 

In your position John I wouldn't have, not for a week and feel the owner was most unreasonable. It would certainly have had a poor review from me.

roserene replied on 26/06/2023 20:53

Posted on 26/06/2023 20:53

I agree with all the above comments and would suggest you make your point loud and clear on the reviews. We have been using Cl's for many years and have normally found the owners to be more than willing to help us enjoy our stay.

JollyKernow replied on 27/06/2023 11:46

Posted on 27/06/2023 11:46

Someone mentioned making your point loud and clear on a review. What about making that point with the owner while you were there. An email to the club wouldn't go amiss too so when the cl inspector next visits he'll be aware.

I've been on more cl's that I wouldn't return to than ever in the last 2 years, put it down to experience.

JK

 

DavidKlyne replied on 27/06/2023 12:50

Posted on 27/06/2023 11:46 by JollyKernow

Someone mentioned making your point loud and clear on a review. What about making that point with the owner while you were there. An email to the club wouldn't go amiss too so when the cl inspector next visits he'll be aware.

I've been on more cl's that I wouldn't return to than ever in the last 2 years, put it down to experience.

JK

 

Posted on 27/06/2023 12:50

JK

It seems that John did try and discuss the issue with the owner but I assume detected that the owner had a set way of doing things and would not be moved. It's only a short distance from there to a confrontational situation which is not the best way of enjoying a holiday? Probably a good idea to flag it up to the Club directly as well as doing a review. Would it not be part of the brief for CL Inspectors to read the reviews for their sites as a matter of course?

David

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