Member Offer: My Esso Card

I have been trying to contact PumpKing for two days and I have been told on two occasions they will call back! I'm still waiting. I was also advised to email my query, I've also done this, with the same result, still no response. I'm not sure if I trust these people and I think I will send my card back.

I use about the same as you John and whilst I could use an ESSO garage on my shopping route instead of ASDA the saving would be about £20 at most as I get about 1.25p back per litre on my ASDA CC when I fill at ASDA ........ however as the lions share of my purchases would be on holiday when I would be more likely to use a supermarket fuel station or other in passing I doubt that I would achieve that.

Thank everyone for your comments. It’s great to hear that the refunds are starting to come though. Please be assured, anyone who has been affected will be refunded. If anyone has incurred additional charges directly as a result of this error please direct message us and we will investigate on your behalf. We are taking this situation very seriously and would like to assure you that no member will be adversely affected by this.

For updates and queries on refunds please email PK Fuel Limited accounts@myessocard.com

We are aware that many members are still awaiting cards. As mentioned in my preivous post, the My Esso Card has been very popular with members and PK Fuel Limited has been overwhelmed with tens of thousands of applications. We are working very closely with PK Fuel Limited to ensure they clear the backlog of cards, with a large batch going out this week, and apologise sincerely for the delay.

Surely, Ro, refunds shouldn't be necessary in the first place. It seems to be a bit of a shambles. Whilst the card has only just been launched by CaMC has it not been out via other organisations for some time? If so, how long does it take to get their house in order?

I was told by one of your colleagues that I needed to re-apply for the card. I was one of the early appliers. This I did but couldn't use my personal email address on the second application as it "had already been used".I had to use my wife's instead. I hope that this doesn't result in duplicated charges and where is the £5.00 credit that I was offered for my inconvenience?

I have done the same, I have also phoned and asked to be put through to accounts, the lady on reception informed me that reception could not put me through to accounts and promptly hung up on me ! Great service !

When I phoned them today they took five attempts before they answered. Interestingly when it rang out for a while it got transferred to an international dialling tone and then the call ended.

The people in London are just a contact centre and all they would do is pass on my message.

Pump King are a new company. Haven't been around for a year yet.

https://www.bizdb.co.uk/company/pk-fuel-limited-11304793/

Those poor tens of thousands of people still waiting have no idea what they are getting themselves into as they are probably not on this forum.  The forum probably represents a tiny fraction of all those that applied and also only a tint fraction of the overall number of complaints regarding this Esso card.

It seems that there is only one person called James in the call centre and he has the onerous task of phoning every one.  When he phoned me yesterday on my mobile as the call was breaking up I asked for him to phone me back on my landline number.  He agreed and I am still waiting!

At a guess I would say that the prize draw of 75 litres of fuel for 10 winners probably will not happen and you may find that you are charged for the 75 litres! 

BTW am I correct in thinking that the company is based at Rennweg 39, 5303 Würenlingen, Switzerland and has a UK website? As Switzerland is outside the EU this may complicate issues if something goes wrong?

Excuse the sarcasm, but this company leaves a lot to be desired!

Excuse the sarcasm, but this company leaves a lot to be desired!

Any company that automatically sends out the sort of threatening email you received, as a first response to a payment issue, leaves a lot to be desired in my opinion.

Three days ago in reply to my query as to why my card number was not shown on my profile,,i had a request  from Esso to advise them what company my card was issuid from,  I am still waiting for any reply to my answer

Lets be fair. I did phone the number given a couple of weeks ago and spoke to a young sounding woman who told me she could not help but would get her boss to phone me.  That very evening around 8pm I got a call from a male (who did tell me his name but I've not noted it down) who explained much the same story as already covered in the thread.

A major point was that they did not make the cards themselves.  The customer information was put on the cards by a outside company that was contracted to do it.  The ESSO card people sent them applicant data and the card maker sent them in return blocks of completed cards, though the cards were not coming back in the same sequence as the data had been sent. All he could say was that the ESSO people were always sending out all the cards they got in.

The discount deal had been offered to a number of organisations' members at the same time so not all being process were Caravan Club; he mentioned "The Blue Light Club" as another.

He told me the prize draw was now extended to the end of January. Not that it will cost them anything more than had it been December.