Staff shortage
Most pitches closed due to staff shortage, second toilet block closed, key door pad number difficult to see , needs a larger sign .site very clean and tidy. Staff excellent as with all sites
Alderstead Heath Club Campsite
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Fantastic site - highly recommended
A really lovely site - clean, friendly, quiet but not too quiet! The staff are all lovely, particular thanks to Steve and Louise for their support! The pitches are pretty level and easy to connect etc. There are lovely play areas for children, a dog walking area and all the services you need. Also, very near to London and lots of places around which are lovely to visit. Farthing Downs within reach and beautiful.
Wonderful staff
Having arrived and picked our pitch I returned to office to inform staff of number, I had a problem restarting my van and could not move it. The staff arranged an area for me to stay close to the reception area (within pushable distance) till the breakdown people arrived, unfortunately the van could not be fixed ( fuel pump ) and had to wait till the following day for collection . The staff arranged hook up for us and went out of there way to make us comfortable for the night. With there help they turned a bad thing into a good experience, and I thank them all for it, such nice and friendly staff p.s thanks for the milk Steve and I hope you enjoyed the bacon. 😄
Recent stay
We are new to caravanning, deciding to stay at Alderstead Heath as it’s near to where our daughter lives.
On arrival the managers could not have been more helpful, friendly and welcoming.
We found the showers to be good and clean , the dishwashing area always clean. The bins emptied regularly. Good big machines for clothes washing.
We stayed for 3 weeks and found it to be a lovely peaceful, quiet site. It has lots of trees and the pitches are quite far apart. Other campers were friendly and helpful.
Our 2 year old grandson enjoyed the play area and chasing the bunny rabbits that appeared in the evenings.
We will definitely go again.
Standards
We visited this site in the last 7 days and the standard of the site is not what I am used to as a member of some years, so much so that we shortened our stay from 4 nights to 2. There are some pitches on this site that would appear to be occupied by residential occupiers, with large caravans, children, dogs and lines of washing. After reading the reviews and seeing for myself, I did not feel comfortable, therefore we shortened our stay. The club needs to review this site, as it is not up to the usual standards expected and at a cost which is quite high. Other visitors should also be aware that the cost of a wash in the laundry is £6 and not £4 as advertised on the website
Recent Visit
We spent a very pleasant few days here. The staff were friendly and the site was clean and tidy. Although we chose a pitch with a hard standing we noticed some of the grass pitches were very secluded with patches of blue bells and we will stay on one of those on our next visit. Greatly appreciated the dog wash as we had a few muddy walks.
Still not improved
We visited for the coronation weekend. having been here several times over the last year the standards have not improved.
The site grounds are clean and well kept. The dog area is lovely with a shower to wash them if its muddy. That is where the positive part ends.
The female toilets are awful, the toilet seats do not fit properly and the disabled shower has water pouring down the part where it should be connected to the main pluming. they also have an awful smell and are not very clean.
The managers do not communicate well with each other or their guests they give you very mixed messages Having a motorhome and a car to get through the barrier and one access card which only allowed one vehicle through proved difficult when it came to leaving.. on visiting the office on the day we were leaving we were told that if we didn't obey the rules, which was not consistent with wat her colleague had said on arrival, we would be disciplined regarding the barrier.
There is clearly a security issue at this site as on arrival crime reference numbers were being given to a lady regarding caravan and motorhome break-ins. what a shame as this could be a lovely site.
Falling standards
We have visited this site 3 to 4 times year over the past 7 years and have noticed recently that the normally high standard of the site is falling.
The site is in an ideal location for visits to both family and London and open year round. The site is used by a wide cross section of people including a large use of seasonal pitches.
We have noticed this year a change in the management and a general lack of the club rules being observed. This includes site speed limits and routes not being followed, parking in restricted places, children playing to toilets and laundry room late at night and dogs being taken into the toilets.
In addition 3 of the female wc cubicles have been out order for at least 9 months. This becomes a problem when the second toilet block is shut over autumn/winter. With the heavy use of the toilet facility they should be inspected/tidied more than once a day.
The club should review and act to bring the standard of this site up the expectation of its members.
We always enjoy this peaceful site and look forward to future visits. The site management staff are always helpful and friendly and should be supported fully.
Very pleasant site
Lovely site set among loads of trees. Only stayed here as a stopover but would consider returning for a relaxing break. Wardens were super-friendly and the facilities were spotless.
Happy first time camper
I stayed at Alderstead for four wonderful nights. It was my first experience staying on a Club Site, and found the site to be well maintained, peaceful with good size pitches, and exceptionally clean facilities.
The staff where all wonderfully helpful and welcoming. A heartfelt thank you.
I truly look forward to my next stay.
