Alderstead Heath Caravan Club Site
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I stayed for five nights and my stay had an edge to it thanks to a "white van" family. They pitched across two grass pitches, drove fast the wrong way around the site, threw loads of rubbish into the hedge, left their Jack Russells tied up and barking one afternoon, had two visits from the police. One of the dogs bit another camper on his leg when he went to talk to them, the father called me an idiot because I didn't want to sell my motorhome to him! I like the site and the wardens did what they could but I wouldn't rush back. Make the site members only or charge a refundable "damage refund" may be a way to change the customer base. This was the first time that I have warned a new arrival about who they were parking up next to - they moved pitches.
Comment from the Club:
Thank you for your review and I’m sorry you feel that your stay was uncomfortable as a result of other site users' behaviour. As an inclusive organisation, and bearing in mind the law on these matters, the Club do not discriminate against any particular individuals or groups and membership is open to all. With the size of membership that we enjoy, which helps fund the facilities everyone benefits from, diversity across our membership is inevitable. Any unwelcome behaviour from members or guests is always handled appropriately and where necessary, suitable follow up action is taken. We hope that you consider returning to site in the future.
We had a 2 night stay here in July, just after opening. The site is easy to find but when you arrive the barriers give some cause for concern - very robust metal barriers. The staff and welcome were very friendly and professional and we pitched on the top road area. Within 5 minutes we were aware that we were in the middle of several large family groups, all with barking and snarling dogs and a variety of white vans. We decided to move pitch to the lower part of the site. This area was very peaceful until 7am when all the white vans drove past on their way to the exit. This is not what I would expect from a CMC site and whilst we cannot fault the location, facilities and staff we would not stay again.
Comment from the Club:
Thank you for your review and we're sorry your visit did not meet your expectations. One of the reasons for the barriers, as well as the safety of members, is that there is a large storage facility at this site. With the size of membership that we enjoy, which helps fund the facilities everyone benefits from, diversity across our membership is inevitable. Any unwelcome behaviour from members or guests is always handled appropriately and where necessary, suitable follow up action is taken.