Upon arrival the female assistant at reception welcomed us thus: said our surname to confirm it was us. Then, without any ceremony or warmth, and in one breath, told us the amount owing "eighty six pounds ten". We were dumbfounded in respect of her clear lack of customer service skills. I spent the remainder of the break fuming. The lady that was in Reception when we handed in the fob as we departed was the total opposite: warm, courteous and friendly. The arrival assistant spoiled the whole experience, resulted in in-caravan rows, and almost made me cancel Membership. I know this has (so far) been an exception to the rule but perhaps CMC could look at Customer Care training or at least send round a Memo. The site itself was clean but lacking in ambience (or is this opinion coloured by my experience?).

Comment from the Club:

Thank you for your review, I am sorry to learn you were unhappy with the service received from our Site Staff. Our Site Staff are the face of the Club and providing excellent customer service is something that we always strive for. We always welcome the opportunity to formally review any disappointing experience and we would ask that members send this in writing to us rather than leave site reviews as the site reviews are designed for a review of the site and your experience as a whole and may not been seen by the correct department. Further details of our feedback, complaint and compliments procedure can be found on our website here: https://www.caravanclub.co.uk/contact/compliments-and-complaints/