Rated 4 of 5

Rated 1 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 2 of 5

Location

Rated 2 of 5

Good for families

Weekend retreat

We visited the site over the bank holiday weekend from Saturday to Monday. We were late booking so felt lucky to get in. The site itself was very clean and tidy, the shower block was lovely too. It was little expensive for the situation and the facilities offered as it is essentially a stop over site. Such a pity I was greeted by a very unfriendly lady who made me feel very uncomfortable with every response. I was told to choose a pitch and then go back and give her the plot number before getting the barrier card. There were not many pitches left so we chose one at the back which backed onto a very busy noisey road. I didn’t go straight back to the office because I was getting sorted and rang her to give her the pitch number but was told that I needed to go back to the office or I would not be able to get out of the site until I had the card. Again another very unfriendly conversation. All in all not a great experience and we would never return it ruined our weekend. Customer service is paramount in this business we know we run holiday lets ourselves!
Caravanner

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Panther replied on 03/11/2018 22:22

Posted on 03/11/2018 22:22

We too had dealings with the very unfriendly lady and we will never stay at Chapel Lane again!