Rated 4 of 5

Rated 3 of 5

Peace and quiet

Rated 1 of 5

Facilities and cleanliness

Rated 3 of 5

Location

Rated 1 of 5

Good for families

Overpriced, Unkempt, Unfriendly, Expensive

We have just spent a week here with friends who use this site as it’s just round the corner from family. To say we are all disappointed is an understatement. The site continues (after many years) to overcharge for what is basically a no facilities unkempt car park. I’ve heard all the excuses as to why the ablution block isn’t open (we’ve been more than once) but have yet to hear why the pricing for this site doesn’t reflect the total lack of facilities, care and upkeep. In reality, the club should be charging no more than £6 per night for the site. You could even do away with full time wardens as they do very little for their wages. Bins were not emptied daily, loo drop and water areas were not cleaned daily and we didn’t see the warden on site for 5 out of the 6 days we were on site. The gates on the dog walk area are non-existent and the whole area is a complete mess. Just why are we being charged such extortionate prices for this site? Upon our arrival we were told off, yes told off, at our age, for being early to check in. Now when I say early I’m talking about 50 minutes early. The office was open but I was told by both male and female wardens that it should in fact be closed but they had been too busy chatting!! Now if the office had been closed upon our arrival we would of happily waited for it to open. The only reason we went into the office is because it was open with people inside!! We don’t appreciate being scolded like naughty children. We are all aware, timings can vary wildly in this country due to the state of our roads and the weight of traffic. The fact we arrived 50 minutes early was due entirely to luck, having had good roads on that day. So to say the start of our holiday was blemished by a bitter taste in the mouth is an understatement. Please rethink your training of your wardens to give people a smile and warm welcome, it makes all the difference. Please also don’t forget to explain to your membership why the charges for this site remain unacceptably high when the site is going to rack and ruin.
Motorhomer

Reviewed on

13 reviews

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replied on 14/04/2018 14:50

Posted on 14/04/2018 14:31 by moulesy

We have no idea also what the OP's attitude towards the wardens was on arrival 50 minutes early. But if it was anything like the tone of the opening rant I think, if I were a warden, I'd likely be fairly terse as well! frown

Posted on 14/04/2018 14:50

Maybe the warden was a bit mifed - who knows or how often he has to deal with unannounced early arrivals? Such as the one 2 weeks earlier at 9am. 

ValR replied on 18/04/2018 16:34

Posted on 18/04/2018 16:34

We were there last week, the relief wardens seemed very friendly but having recognised the new regular wardens, from Littlehampton a few years ago who were too busy quoting rules and regulations at people, we are not surprised to read some of the comments on here.  Having done a bit of research we have discovered that Rowan, which has showers, toilets etc, is of a comparable price we will be using that in future, as we don’t feel we want to have rules and regulations quoted to us. After all we’re the paying customers, they are supposed to be giving us a service, not the other way round.  A few years back we’d had friends who were out of their house as they were moving and coincidentally she had had heart problems. They asked to stay one more night as they were moving into their new house the next day but were refused. As the female warden said ‘rules are rules’.

replied on 18/04/2018 17:13

Posted on 18/04/2018 17:13

They asked to stay one more night as they were moving into their new house the next day but were refused

Quite correctly.  

Leroy93 replied on 25/04/2018 16:27

Posted on 25/04/2018 16:27

We have been using this site for many years. The rules and facilities available together with prices are clearly advertised.  There have been issues in the past with 'antisocial' behavior, which was swiftly and effectively dealt with by the wardens and head office intervention. For this reason I would personally rate the current wardens ideal for the site in their friendly but no-nonsense approach to the job