Rated 4 of 5

Rated 3 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 3 of 5

Location

Rated 3 of 5

Good for families

Very nice site but disappointing reception

We stayed for 3 nights in February 2017 and were generally happy with the site. It is easy to find and very convenient for the M1. As a consequence there is some noise - a distant whoosh - from the motorway but this didn't particularly bother us. It is nicely landscaped and close to the Poolsbrook park and lakes, but it is surrounded by industrial estates so you definitely need to get in the car if you want to explore Chesterfield or go out to eat. The showers and toilets were great - spotlessly clean and the cubicles were a good size with fixed seats in each. The water pressure could have been a bit better in the showers but that's a minor issue. The design of the site with the toilet block in the centre meant that wherever you were pitched it was an easy, level walk to the loos and showers - something that is a bonus on a wild wet morning in February! Being set within the Poolsbrook park was great too - with 3 fishing lakes we would have been spoilt for choice had it not been for the inclement weather - although we did notice several ardent anglers fishing away regardless. The only disappointment for us was the welcome. We had selected arrival between 4pm and 6pm and actually arrived at 5.15pm. However the office was closed and we had to search out a bell on a fence and then run back from the bell to the office in the wind and rain when someone appeared to open it up. There was no "Welcome to Poolsbrook - did you have a good journey" - just a rather curt request for us to select a pitch by looking at a plan on the reception wall. We would have preferred to have had the option of looking around before we chose but instead we had to pick a number. We were then handed a set of keys and a plastic card with no explanation of what they were for and we weren't given a site plan or any other information. We were left feeling that we were a real nuisance and inconsiderate for arriving at 5.15pm. This is certainly not the sort of welcome we have come to expect from Caravan Club sites and as a previous owner of a CL we would always have welcomed people properly, given them an information sheet, pointed out where things were and asked if they had any questions - whatever time they arrived. We know that it's really hard work running a caravan site - but a smile and a nice welcome costs nothing!

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