Rated 4 of 5

Rated 1 of 5

Peace and quiet

Rated 2 of 5

Facilities and cleanliness

Rated 3 of 5

Location

Rated 3 of 5

Good for families

Not best pleased

For the first time in my forty plus years in the Caravan Club, (now Caravan and Motorhome club) I have need to be both angry and upset. For reasons best known to the warden or assistant warden, he thought it was being very considerate to get his leaf blower out at 10.00 on a Sunday morning. In all my years I have never heard a blower make so much noise. I can only assume that the engine must have come out of a Concorde. Not only was it a Sunday, but it was very windy indeed. As soon as the leaves were blown one way, the wind blew them back again. Now most of us would abandon the job as nothing was being achieved. other than hack just about everybody on site off. I complained bitterly about this, but what was my reward, you may ask? 20 minutes later, 2 wardens with lawn mowers turned up and started to cut every blade of grass around our van. Again I asked them quite why they were doing this on a Sunday? The reply was they were behind. So clearly I was being punished for daring to complain about their total thoughtlessness. Monday came, we had no wind at all, the sun was shining, it was a great day. 75+% of the weekend members had gone home, most likely with a headache. Now where was leaf blower man? nowhere to be seen, nor heard of for that matter. Where were the two lawn mower men, nowhere to be seen. Very odd, don't you think. I found the attitude of these individuals both by their actions and what they said to me, to be totally unacceptable. These two ruined our stay on the site, so much so we went off to the Camping and Caravan Club, for some peace and quiet four days early. If you want to be treated in this manner, then Scarborough West Ayton is the site for you. We will never darken their doorstep every again.

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Dawn F replied on 25/10/2017 13:38

Posted on 25/10/2017 13:38

We have had this same problem, I'm sure I remember seeing an article in the monthly mag saying they had listened to what the members wanted and so wardens were not going to use machinery before 10am.  The last two weekends on different sites we have had leave blowers at 9.30am Sunday & tractors driving around site.  Earlier in the year we had lawn mowing around our motorhome and the warden wasn't on the grass so he was flicking stones up, my husband asked him to stop for fear of damaging our van after a 5 minute argument he did finally go away.

Seems the wardens are no longer trained in customer service they have a job to do so don't get in their way!