Shawsmead Caravan Club Site
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Sadly this is the worst CAMC campsite we have ever stayed at. The only good thing we found about it was it was quiet but that is really because it is so remote. 1. The place looks unkempt, with the exception of the reception which had the usual pots etc. They say it's to encourage the wildlife but it still makes the place look unloved. There is no need to encourage bugs and wildlife on site as the site is in the countryside surrounded by farmers fields etc. 2. It is supposed to be dog friendly. Other than a bowl of water at the reception it is not. There is no dog walk area on site and definitely NOT off site without navigating the local narrow roads and even then there are no fields or country footpaths to walk. 3. The warden was away when we were there and so the place was being run by the assistant warden. No information was forthcoming and delighted in people making a mistake and then coming over to tell them to sort it. We pitched our awning and were then told to move it (having stood and watch us position it). His manner was very rude and confrontational (comments like "well you chose the site and I'm not picking on you BUT"). We spoke to others on site who had experienced the same from him. Not a good advert for the CAMC and heaven help if and when he gets his own site. 4. Don't take children there. The only patch of grass there were signs saying No Ball Games, which was understandable as the closeness of some of the pitches. It is not child friendly, no play area, cannot ride bikes off site as it's too dangerous. 5. The motorhome service point is on the map that you are give but is not clearly marked so it is very easy to miss it and for some strange reason is on the way out so on arrival if you need water you have to go around the site twice as there is no motorhome water point on the way in. Heaven help you if you stop at a water point on the way in and the assistant warden catches you, despite nothing being behind you or being advised where the motorhome service point is. We are experienced motorhomers and have travelled extensively, staying at many CAMC sites but this is not a good advert for a CAMC site.
Comment from the Club:
Many thanks for your review. We were sorry to read about your concerns, and would like to address them in the following response.
We regret to hear you felt the aesthetics of the site were not up to standard. We would like to reaffirm that although feedback regarding the site biodiversity areas can occasionally reflect its less common nature, the sentiment behind is one of genuine care for the surrounding wildlife. We apologise if it was not what you were expecting and please note for future reference that a member of the site team is always happy to discuss such things with guests should they so desire. Please note that neither dog-walking or a children's play area is something this particular site advertises. As you might imagine, some sites are more catered towards certain guests needs than others. Again, we are sorry you felt the site amenities were not suitable for your needs, but we would like to assure you the site often receives very positive feedback regarding the good location of the MSVP.
With regards to the feedback about our staff on site please be assured our Site Staff always do their utmost to ensure members have a wonderful time whilst staying on site. Our Site Staff are the face of the Club and providing excellent customer service is something that we always strive for. We always welcome the opportunity to formally review any disappointing experience and we would ask that members send this in writing to us. Further details of our feedback, complaint and compliments procedure can be found on our website here: https://www.caravanclub.co.uk/contact/compliments-and-complaints/