Long delays in responding
This story happened on: 29/06/2012
My Wife and I recently returned from the Lake District, during our stay the Caravan clud had been advised that remedial works had to be undertaken on the electricity supply inot the club site and the local village.
The wardens had placed notices advising people of these works, but these would only have been seen if you had used the toilet blocks or had gone to the main reception.
The club had arranged for one generator to be installed however this could not feed all of the site, the reaon I was given at the time was that the generator was to small, in fact the problem was that there are two seperate supplies that feed the site and the club never ordered a second generator.
The problem with having no electrical feed to the caravan was not such a big deal, we changed the fridge over to gas and that was that.
The problem comes when trying to get information on when or even if the power supply was going to be installed.
So on our return home we decided to contact the club and made a formal complaint, we promptly received a reply advising that the area site managers are out and about and will not be in a position to respond and that we can expaect a reply within 20 days.
Why do you have to wait 20 days for a reply, where is the customer service here.
Would be interesting to hear from others who have made complaints and have had long delays in the club responding.
moffatian
Caravanner