Lowest price guarantee terms and conditions
Please read these terms carefully together with the Caravan and Motorhome Club booking terms and conditions. The lead name on the booking agrees to accept these additional terms on behalf of all customers named on your booking.
1. Lowest price guarantee
Here at The Caravan and Motorhome Club we believe that we cannot be beaten on price, when it comes to overseas sites, caravan, motorhome or campervan Le Shuttle (Eurotunnel) or ferry crossings that we are able to offer in our network. You will not find these overseas sites and services cheaper elsewhere; because, if you can find a cheaper overseas site, caravan, motorhome or campervan Le Shuttle (Eurotunnel) or ferry crossing price elsewhere, we will provide our lowest price guarantee and match that cheaper price for you, subject to the following terms and conditions.
2. Qualifying for the lowest price guarantee
To qualify for our lowest price guarantee you will need to, before we have confirmed your booking, provide us with documented proof (e.g. a screen shot) that the identical overseas site, Le Shuttle (Eurotunnel) or ferry crossing is available for less elsewhere, by calling our contact centre on 01342 488 102.
Provided the requirements set out in the remainder of these terms and conditions are met, we guarantee to match the price of the overseas site, Le Shuttle (Eurotunnel) or ferry crossing in question.
Under no circumstances will we be obliged to price match after your provisional reservation is confirmed and we have issued you with a written confirmation.
3. Conditions applying to the lowest price guarantee
The lowest price guarantee applies only to ‘like for like’ sales, in other words any lower price that you obtain must be for an identical (i.e. party size, dates, duration and other such features) product immediately available to book on one site, and the product must be priced accurately (in other words, where we will not apply the lowest price guarantee where the lower price is obviously an error). The lower price must also be for an advanced booking and must be a price that is available to the general public (the lowest price guarantee will not apply to any prices or special offers made available to a closed group or to members of a particular organisation).
In relation to the booking of Le Shuttle (Eurotunnel) and ferry crossings, the lowest price guarantee will only apply to prices which include or otherwise allow for the carriage of either a caravan (along with a car), a motorhome or a campervan on board the train or ferry. The lowest price guarantee will not apply to (and will not operate so as to beat the price of) any ‘car only’ prices, or any other prices that do not provide for the carriage of a caravan (along with a car), a motorhome or a campervan, that are available elsewhere.
The person responsible for making the booking (lead name) must make the claim.
The lower price that you are asking us to match must include any handling charges, booking fees, credit card fees and such like.
The price you are asking us to match must be in pounds sterling. If you have found a price which is quoted in euros and which, once converted, appears to be a lower price, please contact us.
The lowest price guarantee will not automatically apply to prices quoted in euros however we may, at our sole discretion, agree to extend the lowest price guarantee on a case by case basis to cover a lower price quoted in euros, if we consider it appropriate to do so in all the circumstances.
We will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by our customer services team.
If the price you have found abides by all of the above, simply contact us on 01342 488 102 or email firstname.lastname@example.org.
If there is any reason to believe that there has been a breach of these lowest price guarantee – terms and conditions, we may, at our sole discretion, reserve the right to exclude you from participating in the lowest price guarantee.
The Caravan and Motorhome Club reserves the right to hold void, suspend, cancel, or amend the lowest price guarantee where it becomes necessary to do so.
These lowest price guarantee – terms and conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.