Food and Beverage Manager

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Food and Beverage Manager

JOB DESCRIPTION

Job Title: Food and Beverage Manager
Responsible to: General Manager - Hillhead

Purpose of the Job:

To manage all the Food and Beverage facilities, including management of staff, budgets and infrastructure and to deliver great guest service alongside a team that is engaged and trained.

Key Tasks/Accountabilities:

To manage a safe, effective and efficient Food and Beverage offering on site, participating fully in all necessary tasks on site, including serving customers, cleaning and office duties (the Food and Beverage area includes the onsite bar, restaurant, kitchen, and associated entertainment).
To assist the General Manager with managing the Food and Beverage budget and assist with growing the revenue generated by these facilities by contributing to proposals around increasing customer footfall/sales and achieving cost savings.
Ensure all stocks targets are achieved, and provide weekly and monthly stocktaking.
To be responsible for adherence to health, safety and compliance ensuring that all company policies and procedures are implemented and understood by all bar and restaurant staff, including food hygiene regulations (e.g. Natasha’s Law) and personal hygiene.
To maintain the Food and Beverage equipment and fixtures to ensure compliance with legal obligations and the Club’s policies and procedures. 6. To assist in recruitment and manage staff in line with the Club’s policies and procedures.
To be responsible for facilities staff payroll including gratuities.
To provide high levels of customer service in accordance with the Club's standards and procedures to meet customers’ expectations and enhance customer experience, using available data resources to develop plans and measure success.
To manage all aspects of the Bar, Restaurant and associated entertainment areas, working closely with the General Manager and Regional Manager regarding any issues, opportunities and customer feedback, assisting with compiling reports and recommendations on where improvements and solutions can be made.
To support the kitchen team with the development of menus and offers which reflect visitors' demand and support the brand of the food and beverage operation.
To develop and maintain good working relationships with local businesses and the community, in order to increase publicity for the bar and restaurant and increase revenue.
To maintain effective working relationships with colleagues to promote a positive working environment, both on site and with Head Office.
To undertake all training required for the role, including refresher, pre-season, first aid, people management, health and safety training, and any other training identified.
To ensure continued compliance with the Club’s policies and procedures.
To maintain accurate computerised and written records.
To undertake any other tasks required for the role as requested by the General Manager.

Essential Skills and Experience Required:

Experience of working in customer service, specifically managing both bar and restaurant environments.
Holds a valid Personal Licence.
Experience within a managerial role with a proven track record of leading hospitality teams.
Skilled in people management, including engaging, training, and developing staff to improve performance.
Proven experience managing Profit and Loss (P&L) and a strong understanding of commercial restaurant operations.
Expert knowledge of industry legislation and managing H&S standards within a food and beverage setting.
Ability to develop menus and offers while maintaining quality standards and internal audit processes.
A confident leader who can adapt their style to manage teams, resolve conflicts, and negotiate outcomes.
Analytical thinker capable of identifying issues and providing effective solutions through data analysis.
Highly literate and numerate with the ability to act as a confident, credible communicator at all levels.
IT proficient with strong self-organisation and time-management skills to handle a diverse workload.
Results-oriented and able to work a flexible rota, including days, evenings, and weekends.

Nature and Scope: The post holder should be able to communicate effectively with the General Manager and their team. The post holder will be able to demonstrate management experience, including mentoring and coaching skills, to develop capabilities within their teams. The post holder will be able to lead by example and take an active role as part of the Bar and Restaurant staffing rota, regularly working evenings and weekends as required.