On arrival there is no choice of pitch and we found ourselves some distance from the toilet blocks and even further from waste recycling. As an OAP this was unfortunate. At peak times there were queues for the toilets and showers. The showers were on short timed push buttons with clinging curtains. I found the charge for the hairdryer penny pinching, cost me 40p. The grounds are well kept but they need another shower block and more waste collection points. I will not be staying there again unless improvements are made
Response from the Caravan and Motorhome Club
Many thanks for your review. We have heard from the team at Lucksall as they work extremely hard to ensure all their guests have an enjoyable stay at their site which has beautiful surroundings in a picturesque location.
With regards to your concerns they have advised that pitches are pre-allocated at time of booking; they try to accommodate everyone the best they are able to. Certain pitches get booked up way in advance as they have many returning guests staying with them.
Please note the team at Lucksall are always happy to help and if you had any issues during your stay they strongly advise you speak to a member of staff, who would have tried to rectify any issues you may have experienced.
In total there are three toilet and shower facility blocks located on the Caravan Park and please note you can go to another block if one is busy. There is a small charge for hairdryers. This is to prevent them being left on unattended and burning the motor out, which has unfortunately happened in the past. The charge is not for ‘penny pinching’ reasons, please be assured this is certainly not the case. The showers are push button to prevent them being left on unattended and wasting unnecessary water.
General waste/ recycling is located in the middle of the Park at Washroom 2. By having them located here it means that no-one has to be looking at or next to the bins, which would impact guests stay. It also means you have to drive past this area when exiting the Caravan Park so can dispose of your rubbish on your way.
The site is very sorry you did not enjoy your stay and please note if you speak to them at the time they will do their utmost to try and rectify any problems you have.