Brathie replied on 04/04/2019 15:35
Posted on 04/04/2019 15:35
I recently bought the subject Sat Nav device based on the adverts that appeared in the CAMC magazine. I bought it as I thought it would provide me with the best routes to the CAMC sites bearing in mind we are towing a caravan. I also selected the Plus version for the integrated Dash Cam.
Last week was our first caravan outing of the year, we went to Chatsworth Park which is a favourite of ours and not too far from home. Whilst I know the route well I thought that I would try out the CAMC App on my new Sat Nav. I was quite impressed with the ease of loading the destination and all went well until we approached the first gate into the Chatsworth Estate - guess what the Sat Nav wanted to take us in there and not the Camp Site, I was shocked but thought I might have selected something other than the CAMC Site address, so when we were settled on our pitch and out and about in the car I tried using the CAMC App again but from a different direction - guess again what happened, it took me into another gate into the Chatsworth Estate and not the Camp Site - by now I was a little angry.
The adverts in the CAMC Magazine promoting the device clearly state that it:
“will guide you to your destination avoiding height etc”
and it has:
“Three Exclusive Caravan and Motorhome Club Data Bases”
Clearly neither the manufacturers nor The CAMC have validated the routes and I have been told quite bluntly by the online retailer Prima Leisure that “Avtex, PRIMA or the Club do not claim that the sat nav will use the Club’s recommended approach to sites, as stated in the product description”.
I find this response incredible, why do the adverts fill the consumer full of promise and then not deliver and why does the advert NOT state that the device will not follow the CAMC’s recommended approach to their sites - it’s totally wrong.
I have completely lost faith in the device but I have been told that I cannot return it as it has been used - again it is totally wrong as it does not perform as the advertisements claim it should.Has anyone else had similar experiences?
Moderator Comment - Moved from the Story Section
Brathie
Caravanner