CAMC Edition of Avtex Tourer Sat Nav

Brathie replied on 04/04/2019 15:35

Posted on 04/04/2019 15:35

I recently bought the subject Sat Nav device based on the adverts that appeared in the CAMC magazine. I bought it as I thought it would provide me with the best routes to the CAMC sites bearing in mind we are towing a caravan. I also selected the Plus version for the integrated Dash Cam.
Last week was our first caravan outing of the year, we went to Chatsworth Park which is a favourite of ours and not too far from home. Whilst I know the route well I thought that I would try out the CAMC App on my new Sat Nav. I was quite impressed with the ease of loading the destination and all went well until we approached the first gate into the Chatsworth Estate - guess what the Sat Nav wanted to take us in there and not the Camp Site, I was shocked but thought I might have selected something other than the CAMC Site address, so when we were settled on our pitch and out and about in the car I tried using the CAMC App again but from a different direction - guess again what happened, it took me into another gate into the Chatsworth Estate and not the Camp Site - by now I was a little angry.

The adverts in the CAMC Magazine promoting the device clearly state that it:
“will guide you to your destination avoiding height etc”
and it has:
“Three Exclusive Caravan and Motorhome Club Data Bases”

Clearly neither the manufacturers nor The CAMC have validated the routes and I have been told quite bluntly by the online retailer Prima Leisure that “Avtex, PRIMA or the Club do not claim that the sat nav will use the Club’s recommended approach to sites, as stated in the product description”.

I find this response incredible, why do the adverts fill the consumer full of promise and then not deliver and why does the advert NOT state that the device will not follow the CAMC’s recommended approach to their sites - it’s totally wrong.
I have completely lost faith in the device but I have been told that I cannot return it as it has been used - again it is totally wrong as it does not perform as the advertisements claim it should.Has anyone else had similar experiences?

Moderator Comment - Moved from the Story Section

replied on 04/04/2019 16:05

Posted on 04/04/2019 16:05

Content has been removed.

Tinwheeler replied on 04/04/2019 16:15

Posted on 04/04/2019 16:15

The points you quote from the advertising blurb aren’t actually incorrect, Brathie. Misleading, yes, but not incorrect. It omits the obvious.

It will guide you to your destination but your destination is the postcode rather than the club site. It has also got the databases so no mis-description there.

It’s a pity you didn’t see the earlier discussions about this satnav but I wonder if there’s a case for approaching Advertising Standards or Trading Standards?

replied on 04/04/2019 16:18

Posted on 04/04/2019 16:15 by Tinwheeler

The points you quote from the advertising blurb aren’t actually incorrect, Brathie. Misleading, yes, but not incorrect. It omits the obvious.

It will guide you to your destination but your destination is the postcode rather than the club site. It has also got the databases as described so no mis-description there.

It’s a pity you didn’t see the earlier discussions about this satnav but I wonder if there’s a case for approaching Advertising Standards or Trading Standards?

Posted on 04/04/2019 16:18

The user and all related content has been Deleted User

Tinwheeler replied on 04/04/2019 16:22

Posted on 04/04/2019 16:18 by

Will it not route to a GPS point?

Posted on 04/04/2019 16:22

No idea, DD. I just use it in conjunction with the club’s site directions.

It's an overpriced gimmick in my opinion but was a standard fitting in our MH and also doubles up as a screen for the reversing camera which is equally ineffective.

DavidKlyne replied on 04/04/2019 16:49

Posted on 04/04/2019 16:49

Brathie

The best Sat Nav in the world will struggle in some circumstances and this is why the Club always suggest using the manual directions in the Site Directory for the final approach to a site. If the co-ordinates used in the POI's (which I assume you used rather than a post code?) are the same as those listed in the Site Directory they will take you to Baslow but with the site off of public roads it's doubtful that it is possible to take you direct to the entrance of the site because this is  about a mile down a private road. My Tom Tom with Camper Maps installed allows me to look at the destination once I have planned a route which I find very useful as it is often the destination where there problems occur. Is this an option on the Avtex? Sat Navs are about the whole journey but they still need some user input. My new motorhome has a built in sat nav and I will be interested to see how that compares with my stand alone unit which I will continue to carry with me as a back up. I will also be taking my paper road atlas with me as well. Belt and braces me!!!

David

young thomas replied on 04/04/2019 17:49

Posted on 04/04/2019 17:49

even if navigating to an exact (GPS) location, it will be very difficult to 'program' the final approach to aClub site as navigation is based on providing the 'most appropriate' route based in the input parameters (fastest/shortest, include/exclude tolls/MWays etc) now including rerouting for traffic density or accidents...

also, site users approach from varying directions....which may influence the final approach...

so, not surprised that 'the book' directions aren't built in...the devices aren't that clever yet....check out even simple things like narrow roads, they're only 'narrow' to a satnav of the highways authority have classified them as such...

this does make it more difficult for single travellers as they have to note the approach insteuctions in a different way....memory or noted down somewhere...

for those with a copilot, instructions can be read out...

it is possible with most satnavs to 'force'the unit to navigate via particular points (say on the club's route) by using waypoints.

i assume these 'club's evidential have to updated every time there is a new release of poi data from the club...especially with the fluctuations in CLs...

in which case, I do t see the point of having a 'club' version (for a few hundred more) when the POIs are out of date quickly...

similarly, many users will want to add POI files of their own (aires, overseas sites etc) so this process will need to be mastered.

JVB66 replied on 04/04/2019 18:00

Posted on 04/04/2019 18:00

I understand that nearly if not all of the sat navs on the market are post code direction designed,and some post codes in rural areas cover quite large areas,,so are never going to be 100% accurate in some circumstances,

The same model Garmin sat nav without cc poi is sold at times by Aldi ours was £145

young thomas replied on 04/04/2019 18:11

Posted on 04/04/2019 18:11

JVB, I'm afraid your wrong there...

yes, postcodes can (generally) be input, but these are not accurate as you say, however ALL all satnavs I have used over many years have had a GPS location input facility....

and as POI files contain GPS locations, this is its most basic input..

ok, this input can be in three (I think) formats and some units can only accept one of these...

i agree I've seen some cheap units that can't do this (for some inexplicable reason) ....why program a device with a location which is likely to be wrong?

replied on 04/04/2019 18:35

Posted on 04/04/2019 18:00 by JVB66

I understand that nearly if not all of the sat navs on the market are post code direction designed,and some post codes in rural areas cover quite large areas,,so are never going to be 100% accurate in some circumstances,

The same model Garmin sat nav without cc poi is sold at times by Aldi ours was £145

Posted on 04/04/2019 18:35

The user and all related content has been Deleted User

dave the rave replied on 04/04/2019 19:08

Posted on 04/04/2019 19:08

mine,which I have had since it was originally announced,insists that my home is on the left when it is actually on the right and insists that Newark farm cl is on the right as you travel north when it is actually on the left!!!The warnings for motorhome access are not very helpfull as they do not warn of the type of restriction ,just a picture of a motor home and a query......I would like more info.especially as I tow a caravan!!!!!

Near Malvern Hills Club Campsite by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook