CAMC Edition of Avtex Tourer Sat Nav

Brathie replied on 04/04/2019 15:35

Posted on 04/04/2019 15:35

I recently bought the subject Sat Nav device based on the adverts that appeared in the CAMC magazine. I bought it as I thought it would provide me with the best routes to the CAMC sites bearing in mind we are towing a caravan. I also selected the Plus version for the integrated Dash Cam.
Last week was our first caravan outing of the year, we went to Chatsworth Park which is a favourite of ours and not too far from home. Whilst I know the route well I thought that I would try out the CAMC App on my new Sat Nav. I was quite impressed with the ease of loading the destination and all went well until we approached the first gate into the Chatsworth Estate - guess what the Sat Nav wanted to take us in there and not the Camp Site, I was shocked but thought I might have selected something other than the CAMC Site address, so when we were settled on our pitch and out and about in the car I tried using the CAMC App again but from a different direction - guess again what happened, it took me into another gate into the Chatsworth Estate and not the Camp Site - by now I was a little angry.

The adverts in the CAMC Magazine promoting the device clearly state that it:
“will guide you to your destination avoiding height etc”
and it has:
“Three Exclusive Caravan and Motorhome Club Data Bases”

Clearly neither the manufacturers nor The CAMC have validated the routes and I have been told quite bluntly by the online retailer Prima Leisure that “Avtex, PRIMA or the Club do not claim that the sat nav will use the Club’s recommended approach to sites, as stated in the product description”.

I find this response incredible, why do the adverts fill the consumer full of promise and then not deliver and why does the advert NOT state that the device will not follow the CAMC’s recommended approach to their sites - it’s totally wrong.
I have completely lost faith in the device but I have been told that I cannot return it as it has been used - again it is totally wrong as it does not perform as the advertisements claim it should.Has anyone else had similar experiences?

Moderator Comment - Moved from the Story Section

replied on 06/04/2019 07:14

Posted on 04/04/2019 15:35 by Brathie

I recently bought the subject Sat Nav device based on the adverts that appeared in the CAMC magazine. I bought it as I thought it would provide me with the best routes to the CAMC sites bearing in mind we are towing a caravan. I also selected the Plus version for the integrated Dash Cam.
Last week was our first caravan outing of the year, we went to Chatsworth Park which is a favourite of ours and not too far from home. Whilst I know the route well I thought that I would try out the CAMC App on my new Sat Nav. I was quite impressed with the ease of loading the destination and all went well until we approached the first gate into the Chatsworth Estate - guess what the Sat Nav wanted to take us in there and not the Camp Site, I was shocked but thought I might have selected something other than the CAMC Site address, so when we were settled on our pitch and out and about in the car I tried using the CAMC App again but from a different direction - guess again what happened, it took me into another gate into the Chatsworth Estate and not the Camp Site - by now I was a little angry.

The adverts in the CAMC Magazine promoting the device clearly state that it:
“will guide you to your destination avoiding height etc”
and it has:
“Three Exclusive Caravan and Motorhome Club Data Bases”

Clearly neither the manufacturers nor The CAMC have validated the routes and I have been told quite bluntly by the online retailer Prima Leisure that “Avtex, PRIMA or the Club do not claim that the sat nav will use the Club’s recommended approach to sites, as stated in the product description”.

I find this response incredible, why do the adverts fill the consumer full of promise and then not deliver and why does the advert NOT state that the device will not follow the CAMC’s recommended approach to their sites - it’s totally wrong.
I have completely lost faith in the device but I have been told that I cannot return it as it has been used - again it is totally wrong as it does not perform as the advertisements claim it should.Has anyone else had similar experiences?

Moderator Comment - Moved from the Story Section

Posted on 06/04/2019 07:14

 Did you read the disclaimer with the advert?

 

 

To help you get the most out of your sat nav, we advise customers to familiarise themselves with the route prior to the journey via road map and to use the CAMC Sites Directory and Handbook for final approach directions to Club sites. 

Please note the sat nav will not necessarily route based on CAMC recommended directions and cannot guarantee all routes will be caravan/motorhome friendly.  

Surfer replied on 06/04/2019 08:28

Posted on 06/04/2019 07:06 by cyberyacht

I've just tried updating the built-in TomTom in the MH. Worked OK last year (MH 2 years old). This time it's telling me I now have to pay for updates which surprised me and I thought it was "lifetime updates".

I'm disinclined to do so as it's impossible to load POI files, so its may be time to go for "standalone" as, quite frankly, it'll be a whole lot easier and I can get a system that is customisable. Clutters up the dash though.

Posted on 06/04/2019 08:28

With most vehicles the hardware and software is out of date before it is even installed in the vehicle.  The Satnav in our 2012 cannot be updated plus Navteq software is not the easiest software to deal with as we get directions i.e. turn left when you are on top of the left turn.

We bought the latest TomTom Go Camper and it was delivered yesterday so still trying to get a grip on inputting destinations etc.

young thomas replied on 06/04/2019 09:14

Posted on 06/04/2019 09:14

re the above, i have t bothered to get familiar with our rather flash dash satnav (Blaupunkt) for a the reasons given...

i do have a relatively new (18 mths) Tomtom which is great once it's up and running...traffic info is amazingly quick and accurate Europe wide..

however, it's so Slow to start up, the search function is dreadful (and despite being connected to the Internet via my phone) can't seem to find much...

it also doesn't display the POI icons when using map search, which would be great to just touch one....as in the old model..

you can get round this by expanding the map to find the destination and a local POI but if you don't touch the POI within a few seconds it reverts back to the current location map....doh...

its CRAP at loading large POI files, whereas the old model allowed a drag and drop of as many whole files as you like...

and finally, you cand display a meaningful icon for each POI file type, I have many files but there are only six different 'symbols' to associate, so who can remember that a blue triangle is a LPG station etc...

so, many backward steps in the maintenace area but damn good once up and running..

replied on 06/04/2019 09:40

Posted on 06/04/2019 09:40

The user and all related content has been Deleted User

Amesford replied on 06/04/2019 10:30

Posted on 06/04/2019 10:30

We have a tom tom caravan/motorhome satnav (yes it was set to caravan mode) on our last trip to the New Forest site we used that plus the one fitted to our new car to compare them the the one fitted to the car took us the CC recommended route while the tom tom would have taken us the route the un-recommened route?  we also use google street view when booking a site we have not been to before and even sometimes printing off screenshots so we don't over shoot the site entrance  

young thomas replied on 06/04/2019 10:56

Posted on 06/04/2019 09:40 by

Our Blaupunkt works a treat.  Spot on every time.  The only time it has misled us is when the pilot (me) has failed to program the settings correctly.  However, unlike certain BA pilots I always remember it is just a tool.  I have no wish to end up in Edinburgh when I should be in Dusseldorf.  

Posted on 06/04/2019 10:56

DD, have you put any personal POI files onto the MH unit.(ours is in a Pioneer head unit but I'll wager the 'innards' are also Blaupunkt) ...and I think postcodes are the shorter continental type?

I'm not sure I can be bothered as I have two Tomtoms (including an older back up unit) which work very well, albeit with a less user friendly maintenance interface than of old.

I guess I'd use the in-dash one all else failed...

replied on 06/04/2019 11:24

Posted on 06/04/2019 10:56 by young thomas

DD, have you put any personal POI files onto the MH unit.(ours is in a Pioneer head unit but I'll wager the 'innards' are also Blaupunkt) ...and I think postcodes are the shorter continental type?

I'm not sure I can be bothered as I have two Tomtoms (including an older back up unit) which work very well, albeit with a less user friendly maintenance interface than of old.

I guess I'd use the in-dash one all else failed...

Posted on 06/04/2019 11:24

The user and all related content has been Deleted User

Surfer replied on 07/04/2019 09:37

Posted on 06/04/2019 09:40 by

Our Blaupunkt works a treat.  Spot on every time.  The only time it has misled us is when the pilot (me) has failed to program the settings correctly.  However, unlike certain BA pilots I always remember it is just a tool.  I have no wish to end up in Edinburgh when I should be in Dusseldorf.  

Posted on 07/04/2019 09:37

How can you blame the pilot?  Pilot is given a flight plan or route to fly and that is what he does and they cannot deviate from it otherwise chaos would reign. Error lies with however gave him the flight plan!  Much like OH giving you the incorrect instructions.  laughing

Bern Shirl replied on 17/07/2019 17:56

Posted on 17/07/2019 17:56

Sadly I also have bought one of these sat navs. This sat nav doesn't just not mis-direct to the Chatsworth site, it actually directs the user down a Cul-de-sac when asked to find a route to York Rowntree Park. The one that is fitted to my car works more reliably than the Avtex Tourer One in finding the correct route to the club sites. I too am disgusted with the response from the manufacturer, retailer and the CAMC. It seems that there is no protection in the buyers favour when the directions are wholly misleading when trying to find a CAMC site. Why therefore does the Club allow its name to be associated with such an item? Is it because they get a financial gain from allowing the 'good name' of the CAMC to be used on this product? The sat nav is worse than a cheap alternative because at least if I had bought such a thing I would treat it with suspicion whereas the Avtex Tourer One has CAMC approval so why wouldn't you trust it?

The club do themselves no favours in their tie up with this sat nav and are definitely not working in the best interests of the members. 

I would like an answer from the CAMC as to why they are still pedalling this sat nav to members? I see that there is now an 'improved' Avtex Tourer Two being pushed by the club. I am guessing that it will not be any more successful in directing members to the sites and the response will stiil be the same...............Tough, you bought it.

NOT GOOD ENOUGH, CAMC. You should be working for the benefit of your members, not your commercial contracts.

BernShirl

near Malvern Hills Club Campsite Member photo by Andrew Cole

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