CAMC Edition of Avtex Tourer Sat Nav

Brathie replied on 04/04/2019 15:35

Brathie

Posted on 04/04/2019 15:35

I recently bought the subject Sat Nav device based on the adverts that appeared in the CAMC magazine. I bought it as I thought it would provide me with the best routes to the CAMC sites bearing in mind we are towing a caravan. I also selected the Plus version for the integrated Dash Cam.
Last week was our first caravan outing of the year, we went to Chatsworth Park which is a favourite of ours and not too far from home. Whilst I know the route well I thought that I would try out the CAMC App on my new Sat Nav. I was quite impressed with the ease of loading the destination and all went well until we approached the first gate into the Chatsworth Estate - guess what the Sat Nav wanted to take us in there and not the Camp Site, I was shocked but thought I might have selected something other than the CAMC Site address, so when we were settled on our pitch and out and about in the car I tried using the CAMC App again but from a different direction - guess again what happened, it took me into another gate into the Chatsworth Estate and not the Camp Site - by now I was a little angry.

The adverts in the CAMC Magazine promoting the device clearly state that it:
“will guide you to your destination avoiding height etc”
and it has:
“Three Exclusive Caravan and Motorhome Club Data Bases”

Clearly neither the manufacturers nor The CAMC have validated the routes and I have been told quite bluntly by the online retailer Prima Leisure that “Avtex, PRIMA or the Club do not claim that the sat nav will use the Club’s recommended approach to sites, as stated in the product description”.

I find this response incredible, why do the adverts fill the consumer full of promise and then not deliver and why does the advert NOT state that the device will not follow the CAMC’s recommended approach to their sites - it’s totally wrong.
I have completely lost faith in the device but I have been told that I cannot return it as it has been used - again it is totally wrong as it does not perform as the advertisements claim it should.Has anyone else had similar experiences?

Moderator Comment - Moved from the Story Section

58 replies

replied on 04/04/2019 19:25

Posted on 04/04/2019 19:08 by dave the rave

mine,which I have had since it was originally announced,insists that my home is on the left when it is actually on the right and insists that Newark farm cl is on the right as you travel north when it is actually on the left!!!The warnings for motorhome access are not very helpfull as they do not warn of the type of restriction ,just a picture of a motor home and a query......I would like more info.especially as I tow a caravan!!!!!

Posted on 04/04/2019 19:25

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dave the rave replied on 04/04/2019 20:12

Member

dave the rave

Posted on 04/04/2019 19:25 by

The map matching and software are at fault. However, we should all remember that sat nags are just a tool to help you. It is you that makes the decisions and who is responsible for the results. Blaming the technology is just a cop out.

Posted on 04/04/2019 20:12

I can only say that I know where I live,I have used Newark farm cl for lots of years so I am aware of the faulty technology and I constantly argue with the nice lady on the dashboard.....but simple things like which side of the road is your destination should,in this day and age be correct (in my opinion having spent £400 on a specialist tool!)

replied on 04/04/2019 20:50

Posted on 04/04/2019 20:12 by dave the rave

I can only say that I know where I live,I have used Newark farm cl for lots of years so I am aware of the faulty technology and I constantly argue with the nice lady on the dashboard.....but simple things like which side of the road is your destination should,in this day and age be correct (in my opinion having spent £400 on a specialist tool!)

Posted on 04/04/2019 20:50

The user and all related content has been Deleted User

Rayrowe35 replied on 04/04/2019 21:42

Member

Rayrowe35

Caravanner

Posted on 04/04/2019 21:42

A major problem when using a sat nav is that the destination is given in the middle of a site. The sat nav has to navigate with no reference to the road. The club is at fault as it does not give references to the entrance off the road. In the case of an estate this would be the point where the member leaves the public road network.

Ray

ABM replied on 04/04/2019 22:24

Member

ABM

Motorhomer

Posted on 04/04/2019 22:24

Don't think the Club is at fault at all, Rr35. If there is any doubt the Club advises us to use the directions given in the handbook.

1 person likes this

dave the rave replied on 05/04/2019 11:01

Member

dave the rave

Posted on 04/04/2019 20:50 by

Have you tried updating the software and maps?

Posted on 05/04/2019 11:01

yes,i update it every 6 months.

Surfer replied on 05/04/2019 12:56

Member

Surfer

Caravanner

Posted on 05/04/2019 12:56

Isn't the Avtex a Garmin Satnav in disguise? We have a TomTom and downlaod Archies campsite as it sues GPS locations and have never gone wrong.

If you download the CC POIs for CLs it can take you well out of your way as it is not accurate at all for many CLs. Archies is more accurate for CC sites and the actual CC POI file which seems to work off Postcodes. We input the dimensions fo the unit and it keeps us on good roads.

young thomas replied on 05/04/2019 14:18

Member

young thomas

Motorhomer

Posted on 04/04/2019 21:42 by Rayrowe35

A major problem when using a sat nav is that the destination is given in the middle of a site. The sat nav has to navigate with no reference to the road. The club is at fault as it does not give references to the entrance off the road. In the case of an estate this would be the point where the member leaves the public road network.

Ray

Posted on 05/04/2019 14:18

Ray, not sure about club sites (although I don't think I've had the issue you refer to) but I can say that all the ACSI sites I've navigated to definitely have the exact location of the entrance and will therefore indicate the correct side of the road...also important re approach planning if the road is one way

hitchglitch replied on 05/04/2019 18:57

Member

hitchglitch

Motorhomer

Posted on 05/04/2019 18:57

Agree with surfer. What you have bought is a tarted up Garmin with some suitable advertising blurb. If you buy the basic Garmin with lifetime maps you can then download Archies POIs. They are updated about three times a year and incorporate feedback from thousands of users. We have probably used it to navigate to about 40 European sites and arrived at the front gate every time.

2 people like this

cyberyacht replied on 06/04/2019 07:06

Member

cyberyacht

Motorhomer

Posted on 06/04/2019 07:06

I've just tried updating the built-in TomTom in the MH. Worked OK last year (MH 2 years old). This time it's telling me I now have to pay for updates which surprised me and I thought it was "lifetime updates".

I'm disinclined to do so as it's impossible to load POI files, so its may be time to go for "standalone" as, quite frankly, it'll be a whole lot easier and I can get a system that is customisable. Clutters up the dash though.

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