An altogether better booking experience

RowenaBCAMC replied on 25/02/2019 10:44

Posted on 25/02/2019 10:44

We’re really excited to let you know that inspired by members, following a number of focus groups, feedback from Club Together and member surveys, we are making some improvements to the online booking experience. In the first half of this year we will go live with the new booking experience for overseas sites and crossings. By the end of the year you’ll be able to book UK Club Sites in a fresh new way too.

What improvements are coming?

By the end of the year the new booking experience will enable you to:

  • Search all types of sites via a more user friendly map and location finder.
  • Compare sites by location, facilities and price.
  • Build a holiday itinerary and book multiple UK Club Sites, overseas sites and crossings in one session. You can also save your itinerary and come back to it later.
  • Search, book or amend via mobile, tablet, desktop or the new App. All devices will share a familiar layout and additional functionality will be added to enable overseas sites and crossings to be booked via the app.

We will also be evaluating your feedback with regards to some of the most common subjects discussed by members when making a booking with the Club – block bookings, cancellations and deposits. We are looking at different options to ensure the next steps we take to evolve the site booking experience are in the best interests of the membership as a whole.

Exact launch dates are still to be confirmed - we’ll let you know here, via email, on the website and via social as soon as the new booking experience is ready to try!

For more information see here: camc.com/newbookingexperience

replied on 25/02/2019 17:56

Posted on 25/02/2019 17:20 by JVB66

I understand some members could not understand why they could not remain on the hardstand pitch when wanting to book extra days as it was already booked,and others arriving could not understand why they could not go on an "empty" hardstand for their weeks stay? although it was needed for a booking in five days (so was empty)wink

Posted on 25/02/2019 17:56

The user and all related content has been Deleted User

JVB66 replied on 25/02/2019 18:03

Posted on 25/02/2019 17:56 by

I dont find it at all confusing, turn up and if pitch booking is in operation one is asked what would be  the latest leaving date (nothing to stop one leaving earlier), a list of available pitches for that period is run off and we choose one from it after a walk round. Quite simplewink

Posted on 25/02/2019 18:03

It might be "over there"but then surprised its over here "members" who seem are wink and if you want to stay on the same pitch longerundecided

replied on 25/02/2019 18:20

Posted on 25/02/2019 17:21 by huskydog

See, I'm confused and bewildered already surprised

Posted on 25/02/2019 18:20

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InaD replied on 25/02/2019 18:26

Posted on 25/02/2019 18:03 by JVB66

It might be "over there"but then surprised its over here "members" who seem are wink and if you want to stay on the same pitch longerundecided

Posted on 25/02/2019 18:26

I'm an "over here" member, but like AD don't get confused when "over there" I'm asked what my maximum stay will be, am given a map with available pitches during that period, told to find a suitable pitch and go back to reception to tell them the number.  

No reason why that couldn't work "over here", hardly confusing. 

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