Club card v new technology

Andyt21 replied on 10/11/2018 09:11

Posted on 10/11/2018 09:11

I'm sure like me you find it a challenge to keep up with new technology and there is no doubt we now have more information at our fingertips than we could have imagined a few years ago. It des have a negative side but in general it is a positive influence on our lives. 

This year I have started using an app on my phone which means my wallet is much slimmer and not because it is expensive. I have got rid of a host of loyalty cards including my club membership card. The app scans the bar code or takes a picture and stores it in an easy to access file and you can present this when buying in store. 

But not on the M6 toll. I have only just found out about the discount so confidently arrived at the toll booth and showed my card only to be told she needed the actual card to apply the discount. No card, no discount. The offer is being withdrawn at the end of the year but on the same day The card was nearly refused again  

We arrIved  at the site we were heading for and the warden very politely pointed out that this could be a photo of someone else's although I have used on other sites without problem. 

So the issue here is similar. I could have taken a photo of a friends card in order to obtain the benefit. The answer however is not to go back to carrying a wallet full of cards but to have, and be prepared to show, evidence you are the person on the card. I still carry photo ID my driving license and happy to show this. 

And before you argue that it doesn't take up much space just have a look at all the cards you own.  Also consider the other options. I might have just borrowed the card from my friend /neighbour for the day as I knew I was going on the M6 toll. The card has no proof or link to me. I could use the automatic barrier and press the button for assistance (see terms and conditions) how does a physical card mKe a difference here? My site booking is linked to the vehicle I arrive in but the card doesn't prove my identity. 

So a very simple plea either make the card tech friendly. This doesn't have to be at the same level as my credit card / contactless payment but can prove I am the member. Or simply ask for proof of identity e.g. Credit card payment or driving license. Please don't force me to dig the out the cards again. 

DSB replied on 18/11/2018 16:44

Posted on 15/11/2018 22:23 by SteveL

Hopefully, problems with scanning cards on phones will become less problematic, as shops equipment is updated. The photo shows the info M&S give on their digital version of the Sparks card. When we were in B&Q recently the fixed bar code scanner refused to read my card but the one on the cable, for use on heavy items, read it with ease. In a few years it is likely problems will be a thing of the past.

Posted on 18/11/2018 16:44

The Tamworth Co-op won't even put in the number manually.  ☹

David

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