Club Communications

So many wasted opportunities…🙄

Black Horse Farm is different - it has ferry pitches and allows arrivals at all hours .

Who is the Head of Communication these days? Whoever it is is making a complete pigs ear of the job.

Mind you it's been dreadful for quite some time now so we've probably gone through more "HoCs" than Prime Ministers in the last 4 years.

The ones we’ve had a month before are the same. I also thought it strange but perhaps they think it a bit early. The one we received for Poolsbrook a week before had the info about arrival time:-

We received both for Poolsbrook, one a month before entitled a helpful reminder. The second a week before entitled Hurray your pitch awaits.

Arrival Date:
01-08-2022

Time:
Arrive after 13:00 and before 20:00
Please note: the time noted above is the earliest campsite arrival time. Please ensure you arrive at or after this time, in order to allow our site teams to prepare the site for new guests arriving, and also keep things as safe as possible for our departing guests.

Departure Date:
04-08-2022

Depart by:
12:00

In most cases you’ll need to leave your pitch by 12 noon. If you need a bit more time, have a chat with our site staff and they’ll see what they can do.

I've had a similar email to yourself David regarding our forthcoming trip to a club site. 

I appreciate that you don't want to restart the arrival times debate but I've done what the email suggested and checked the 'before you travel' information and, as suggested, checked the page for the particular club site I'm going to.  Believe it or not the stated earliest arrival time still shows at 1200 hrs.  

The club has definitely failed on the opportunity to communicate its message in this particular area.

Actually…..🤔 The Club is providing everyone with a link to check things out about their specific Site before they travel. This includes the 1pm arrival times, and also any other relevant details such as noisy events, road/route disruption, any facility closure issues, etc…….

What isn’t happening, probably because everyone expects so little change on Club Sites, is folks with bookings are not opening up the link. So that’s the Club’s “ but we did tell you”

Here is the link included with each email

https://www.caravanclub.co.uk/uk-holidays/useful-information/before-you-travel/

 Sounds as though they are still giving out of date information Jill in your confirmation. 

WN, if you want to know more about the Heads of Depts, click on “About Us” at bottom of page, click on “Committees” scroll past down all the Committee stuff, and hey presto, Heads of Depts. Comms might be Marketing, might be Sites, probably a mix of the two. 👍

IF and it's a big if... you actually get the e mails and the club has a receipt acknowledgement on them.  

🤣

Not if you are staying more than one night, it's the same as any other Club site. A overnight stay has to be paid for in advance and although arrival times are different it was certainly not 24/7 if I recall correctly from when I last booked  a ferry pitch. 

We won't be on a club site for a while so I can't put this to the test. We received a phone call prior to our last stay reminding us about the 1pm arrival. I do check the before you travel bit as it's useful and the link is on every site details page too.

I wonder if some e mails go into "trash?" However we have yet to receive communications other than an auto response to a request to receive them! I then got one email and since then nothing else. I presume the reminders probably arrive via a different route in the bookings section?

Anyway "we happy few" will remain in ignorant bliss?! 

Ps We do get them from the C&Cc.