Club Communications

DavidKlyne replied on 05/08/2022 13:22

Posted on 05/08/2022 13:22

  
I am not wishing to restart the debate on arrival times but more about how the Club communicates with its members. Today I received the following email  regarding our stay at Black Horse Farm next month. I have no issue with the email except that given the recent problems with arrival times this is not mentioned. Wouldn't this be the ideal opportunity to emphasise/remind members about the 1.00pm arrival with the option to point out you should not arrive before that time as you risk being turned away? I appreciate there are links within the email that will take me to that information but why not just be upfront with it rather than provide links which many will not follow? 
  
 Dear David
 

We’re looking forward to seeing you at Black Horse Farm Club Campsite.  

Below you’ll find a reminder of your booking details and some useful information ahead of your arrival.

Have a look through the information here and on our website, and if you have any queries please don’t hesitate to call us on 01342 327 490.  
 

Where: Black Horse Farm Club Campsite 

Read all about Black Horse Farm Club Campsite here.  
 

Before you travel  
 

Ahead of your arrival please check our Before you travel page - a really useful place for you to see any important information like road diversions or essential works:

camc.com/beforeyoutravel 
 

Arrival: removed  
 

Departure: removed 

Book Smart 

If your plans change it’s no problem, you can extend, amend or cancel your booking quickly and easily. But ensure you amend or cancel your stay as early as possible (ideally at least three weeks before arrival) so your pitch can be made available to fellow members.
 

Or call us on 01342 327 490 

 
 

DSB replied on 06/08/2022 18:38

Posted on 05/08/2022 14:26 by JillwithaJay

I've had a similar email to yourself David regarding our forthcoming trip to a club site. 

I appreciate that you don't want to restart the arrival times debate but I've done what the email suggested and checked the 'before you travel' information and, as suggested, checked the page for the particular club site I'm going to.  Believe it or not the stated earliest arrival time still shows at 1200 hrs.  

The club has definitely failed on the opportunity to communicate its message in this particular area.

Posted on 06/08/2022 18:38

I get those emails too  and always read the 'check before you travel' info.  However, arrival times is never a problem in our case.  If ever we get there before 3pm - even on a 'long holiday', it's something of a miracle!!  When we go for a Sunday - Thursday jaunt, we tend not to leave home until around 1pm!!

David

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