Has the club made the right move?

Such a shame that member have to find "work arounds" to achieve something that should be provided and easily accessible.  I can understand commercial sites protecting themselves but CAMC claims to be a club.  

Mbee, you are doing exactly what we shall do on our possible one and only use of a Club Site this year. I shall book us into Clumber the night before we set off, booking for just the one of us, and then I shall pop into reception and pay for me on arrival. That way, if I cannot turn up, the Club aren’t benefitting financially from my unfortunate circumstances. It’s only going to be for two nights anyway, and looking at availability, we might not even need to book a night ahead as there’s nothing down as “low availability”. 

Update:  Pleased that the CAMC have issued me with an e-voucher (to spend on future site fees) for the deposit we paid for Penrhos in view of our car breakdown in the Outer Hebrides.

David

Good news!

David

It does beg the question as to what the Club see as something that should be refunded? I have just read a review on the Start Bay site and I quote part:-

"Sadly 4 days into the holiday I took poorly. We had to get home quickly as I needed emergency eye surgery for a detached retina so we left the caravan on the pitch. My husband had to travel back down (from Northumberland)a couple of days after my op to collect the caravan. Disappointingly we were charged a £110 early cancellation fee as we didn’t give them 3 days notice only 2. Considering we had paid over £700 for a 2 week stay and hadn’t left by choice we were a bit gutted. We did appeal but to no avail. All in all not one of our better holidays" 

Now, obviously, I am not in a position to confirm the facts as I can only go be what has been written but I think most would agree that a Detached Retina is a pretty serious condition? I also appreciate that it is the balance of a holiday rather than just a deposit but surely the same amount of generosity should be applied to both situations but clearly the Club see it differently. 

David

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Nellie

I can't imagine that to be the case as I somehow doubt that beyond Rowena and the media team that anyone knows who the moderators are on this group within the wider Club machine? It seems from what both David and WTG have said that in the case of a breakdown situation they are willing to allow the deposit to be postponed for want of a better phrase to be used at a later stage. So in those situations the Club are not really losing anything as the members who benefit from it will use the voucher against another stay. The key word being voucher, not a refund. The poor lady with the serious eye problem it was a triple whammy as not only did she need a serious operation, she lost half her holiday and the Club appears to have been somewhat harsh in how they have approached it especially as her husband had an exceptionally long drive to recover that caravan. Maybe had Green Flag been involved they could have had the van delivered back home on a low loader. In such situations there is always a lack of fine detail. However the real difference between the two is a refund of site fees would be a loss to the Club. 

Maybe I have some sympathy with the lady involved because I have just had to cancel the best part of our 17 day trip to the West Country because Margaret's hip problem has flared up which makes it difficult for her walk far. ( we are waiting results of a scan) . I just cancelled the CMC site on line and had to phone the the C&CC to cancel their site. I was not expecting anything from either. Worse still was a commercial site where we had paid in advance and that was a lot of money we won't see again!

David

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David, sorry to read that your wife is again having problems with her hip and that you have had to cancel your bookings. My comments were tongue in cheek, but it appears to me that the club is not sympathetic where health issues are concerned.