Mayday and Caravan Storage

Stato replied on 16/01/2019 14:57

Posted on 16/01/2019 14:57

Hi,

This is just a heads up for people who have Mayday breakdown cover and store their caravan at a storage site.

In my naivety, I always assumed that in the event of any issues with my car Mayday would pick me up, drop off my caravan at our storage site, which is about six miles from my home, and then take my car back to my home address, or a local garage. It turns out that this is not the case. Apparently they will take my car and van to my caravan storage site and then leave me there to my own devices. Alternatively, they will take me to my home address and then leave both my car and van there (not an option for me as the van won't fit on my drive}. The choice is yours, it's either one or the other. 

This only came to light last year when one of our centre members had to use Mayday, and both their broken down car and caravan where deposited at their storage site. They then had to arrange for a garage to recover the car to their home address. On contacting the Caravan Club after the event they were given sympathy but told sorry, those are the conditions of Mayday membership.

I have to say I am a little disappointed with the Caravan Club and Mayday. I pay over £100 a year for their breakdown cover and it does seem a bit poor that onward recovery, especially where it is fairly local, is not provided. Does anybody know how Arrival or Britannia Rescue would deal with this situation?

Anyway, the main point of this post is just to highlight this issue for Club members who store their caravans at a storage site.  Fortunately I've never had to use Mayday's services, and yes, I have been naive in not reading the small print. Apparently it's on page 6 of the policy document! 

Happy caravanning.

DSB replied on 30/11/2019 20:20

Posted on 30/11/2019 20:20

Please remember this thread is about Mayday and recovery to storage.  If you feel the necessity to talk about continental travel please go to the appropriate section to avoid me having to delete posts.  That become a litlle waste of effort to write them and a waste of time to go through and delete.  Please be considerate.

David

Navigateur replied on 01/12/2019 09:44

Posted on 01/12/2019 09:44

I've not read 255 posts in this thread, whether Deleted User or not, but my experience of using Green Flag through my Mayday subscription is quite different from the original post.

Fortunately, I have never had to have a caravan recovered, but when I was riding one a lot I had to have my motor cycle recovered a number of times. When this has occured "after hours", when the motorcycle business I use has been closed, they have dropped me and the machine at my house and then come back the next day during opening hours to take the machine for repair.

DSB replied on 01/12/2019 12:17

Posted on 01/12/2019 09:44 by Navigateur

I've not read 255 posts in this thread, whether deleted or not, but my experience of using Green Flag through my Mayday subscription is quite different from the original post.

Fortunately, I have never had to have a caravan recovered, but when I was riding one a lot I had to have my motor cycle recovered a number of times. When this has occured "after hours", when the motorcycle business I use has been closed, they have dropped me and the machine at my house and then come back the next day during opening hours to take the machine for repair.

Posted on 01/12/2019 12:17

Neither have I, Navigateur, but I have come close.  I called Mayday earlier on this year when a tyre went on the caravan - they changed the wheel for me.  I was recovered to a site some years ago when something happened to the car.  They took us to the site and delivered the car to a local garage for repair.  While we were without the car, my wife slipped and badly hurt her ankle.  As I hadn't got transport we had to call an ambulance..... 

Amusing story alert......

While we are at this site, I took the washing up over to the toilet block and got talking to a gentleman.  We were passing the time of day.  I asked him if they were having a good time and he asked me back.  I said, 'Yes, thank you.  Although we did arrive on the back of a tow truck as the car broke down just outside Haverfordwest.'  Before I had chance to explain about the ankle, he piped up, 'Oh dear!  What a pity'.  Then he said, 'Nevermind, there was some poor family who had to call an ambulance.'  I said, 'Yes! That as us as well'.  I can still se the expression on his face.....  😀😀😀😀

I am not the luckiest person  when it comes to vehicle breakdowns, so I am really pleased that the Club have negotiated this double recovery to home,  officially.  Goodwill is all very well, but we needed this point clarifying.  I couldn't be more pleased - especially as I brought it up at the Caravan and Motorhome Club Council Meeting last April, which hopefully may have helped a little to get the ball rolling.

David

Navigateur replied on 01/12/2019 15:25

Posted on 01/12/2019 15:25

Nothing to do with double recovery, but I also have a warming tale of a Mayday/Green Flag recovery. It was one of the motorcycle recoveries, late at night in December as I was heading home for a much delayed evening meal, and with sleet and hail abounding so I was not the warmest or happiest of travellers sitting under a bridge on the motorway.

It was a busy night for Green Flag and their control people phoned back a couple of times to let me know what was happening while I got colder and more miserable. When the truck arrived the chap leapt out and told me to get into the cab right away - sitting waiting for me was a piping hot porton of fish and chips and a bottle of Irn-Bru (our other National drink). Probably cost Green Flag less than the (then) £10 refund one got it it took more than an hour to respond, but far far more welcome!

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