No club cards.

Surfer

Did you use the link I posted on page one of this discussion? 

I wonder if there is a difference in the letter people get who pay annually or by Direct Debit. I have always paid mine by DD and my email welcoming me to another year of membership had a note explaining how to order cards if required. 

Whilst I have the paper cards I did use the wallet on my phone, to which I have added the digital card, last week to show reception my membership card for the first time. 

David

We now have to order the physical cards for both of us and this requires two letters with the accompanying bumf plus two lots of postage so how is that saving money and being environmentally friendly.  Not everyone has or wants a Smartphone.

The CAMC can send lots of emails regarding this and that, but cannot send a simple email asking whether the member wants a physical or digital card.

In addition, Mayday send out cards which are not plastic and they sit in my wallet all year and are very useable after the year.  Why couldn't the CAMC have used a similar material for their cards years ago?

I am also wondering about the so called "feedback" from members regarding the change.  I have yet to read about anyone being consulted?

I py by DD and have done for years.  My renewal is due in September each year..

I have received NO  email so far this year.  I presume I am still a member, because they were happy to take my Red Pennant premium earlie this week .

Are you signed up to receive emails from the Club? I just had a thank you email for continuing my membership and part of the email said that membership cards were going digital but if you wanted an actual card there was a link. See photo below

David

I have just attempted to order cards, using the link David posted, and it says my request cannot be processed, I have to phone.

Why are the Club offering on line ordering of cards if they  cannot do it?

For the first time, recently, I have not been asked for a membership card on arrival at a CAMC site.  You need to be a member in order to book on line, so when you arrive on site and pay with a card with the same name as the booking, and turn up with a car with the same registration number, and the same caravan as is booked in, there doesn't seem a lot of point in worrying about a membership card, IMHO.

This year, when turning up at a C&CC site, I have been met at the barrier (having paid the balance the night before) and haven't even got out the car, let alone having to search for a card.

For me, personally, it isn't a problem.

David

Providing the site accepts non-members, David, they can book on line. I’ve just done a dummy booking at Bolton Abbey for tomorrow and the price varies by £15 depending whether I tick the member or non-member box. Maybe the site you stayed at is member only which would bear out your theory.

David

We don't pay for our membership by DD; to date we have received no less than 3 emails in the space of 10 days urging us to renew membership!  It's due on the 1st of November.  I can't recall ever getting more than the 1 email reminder, this time the 1st came on the 7th, followed by the 2nd on the 14th, and the 3rd on the 17th.

In the email it states also that, if you want a card, you can request one after renewal by following the link in the email.

Of course, whether that link works is debatable, having read experiences described further upthread by some members

I have tried several times to request physical cards Online, but link does not work.  I think it is a very underhand way of forcing people to have the digital card which they do NOT want.  Going on past experience it takes forever for them to answer the phone, then you have to go through all the security questions etc. which is understandable, but could be avoided if the link worked!

Although we have renewed our membership for another year and it starts on 1st Nov, we are seriously considering if we can cancel and get a full refund?  We have not used a CAMC site in years due to cost, we can get the same breakdown cover with Green Flag and plenty of commercial sites around offering better facilities at a lower price.  It will be sad to not be able to use CLs, but we are now wondering why we are paying £59 just for that facility as that will be the only thing we will really miss.

I'm just reposting David's post from 29th December - and having tried the link it definitely works.

It brings up your mebership details etc. with an option to order a card. No error messages. Maybe use that link, rather than the one in the email.