Not moving with the times

Del Sandy replied on 21/08/2020 12:37

Posted on 21/08/2020 12:37

This club could be fantastic, if only it was to listen to its members, some reasons below;

1. Very slow website, cannot find a website as slow as this one, even ones you do not have to pay for!

2. Inability to search for fully serviced pitches (perhaps because they do not have many)

3. Being superseded by free forums such as Adults only caravan sites on Facebook

4. Wasting money, why does the club not ask all members if they need a magazine, I would have been happy to have an electronic version, also helping the environment

5. With all my posts asking for reasons for these issues not being addressed and approaching the site directly no action has been taken, or even reasons why they cannot

I have enjoyed the discussions on the site and interestingly my concerns have been covered several times by others. Note the times I go on the website has to be on off peak times due to the slow website.

It is sad that I will not be renewing my membership, as I do not intend to pay for membership where there is no official feedback from the club when issues are raised.

Hopefully I will rejoin when basic issues are sorted out.

Kind Regards

Derek

 

replied on 31/08/2020 11:06

Posted on 31/08/2020 11:06

for Woodovis because i booked within 6 weeks of arrival i had to pay the full whack Ouch!!! but they do provide insurance if required to get your money back if no show, like to kee3p it simple, but weather report not all bad so looking forward to it.
 

I few years back I was trying to decide between sites. The one I was going to choose waned full payment up front. I dropped them an e-mail to explain why I had chosen the other site. Response was 'we don't have any option with online booking but if you phone we can just take a deposit until you arrive. Daft laughing

DavidKlyne replied on 31/08/2020 12:50

Posted on 31/08/2020 10:45 by moulesy

It just shows,  brue - curtain twitching has reached new heights if folk are noting what newspapers fellow members are reading on site! laughing

Posted on 31/08/2020 12:50

Unless like me you sit outside reading the Guardian in the sunshine! Easier now because it is a more manageable size. The real problem is that fewer and fewer sites are selling newspapers of any variety because they find it difficult to find newsagents willing to deliver to site and do so reliably or so I am told.

David

Rufs replied on 31/08/2020 14:20

Posted on 31/08/2020 11:06 by

for Woodovis because i booked within 6 weeks of arrival i had to pay the full whack Ouch!!! but they do provide insurance if required to get your money back if no show, like to kee3p it simple, but weather report not all bad so looking forward to it.
 

I few years back I was trying to decide between sites. The one I was going to choose waned full payment up front. I dropped them an e-mail to explain why I had chosen the other site. Response was 'we don't have any option with online booking but if you phone we can just take a deposit until you arrive. Daft laughing

Posted on 31/08/2020 14:20

Ah!!! i phoned them because i knew which pitch i wanted, which wasnt available but when i mentioned i would stay for 1 month it suddenly became available, its good to talk laughing

SeasideBill replied on 31/08/2020 14:35

Posted on 31/08/2020 08:57 by SteveL

Perhaps just me, but in those circumstances, if I had paid a deposit I would more likely cancel. When I haven't paid one, it would not  feel right cancelling at the last minute.

Posted on 31/08/2020 14:35

Me too. I’ve had occasion to cancel at the last minute, even got to the stage when I received a letter! However, it wasn’t me being irresponsible, but dealing with an elderly mother with dementia who threw my plans into chaos on a regular basis. I’d have felt happier losing a deposit rather than receiving warning letters with all the ‘naughty’ inferences that conveys. I think paying up front or paying a deposit indicates clear intent as opposed to might, might not stick with this arrangement.

 

 

brue replied on 31/08/2020 15:04

Posted on 31/08/2020 12:50 by DavidKlyne

Unless like me you sit outside reading the Guardian in the sunshine! Easier now because it is a more manageable size. The real problem is that fewer and fewer sites are selling newspapers of any variety because they find it difficult to find newsagents willing to deliver to site and do so reliably or so I am told.

David

Posted on 31/08/2020 15:04

I think the demand for newspapers is lessening and I'm like WTG, I have noticed what pre-ordered papers are on the counter in reception!  Alas not now Covid has reared it's head, no orders being taken. Many also read them on line I think?

As for cancelling bookings, I've just done it under the 72 hour "rule" (due to engine problems in the M/H.)  I ticked the box for accident/breakdown as in the past couple of years I've had to tick the box for illness. Deposit or no deposit I had no option. I don't cancel without a good reason, I expect some do but I'm sure most want to stick to plans made.

Bishwell70 replied on 06/09/2020 20:23

Posted on 06/09/2020 20:23

I would agree with the comments on the website, it is painfully slow and why are there no replies on members issues posted here, from a club representative.It would also be nice to have interesting letters in the magazine instead of the heavily "sanitised" published ones

Phishing replied on 06/09/2020 22:22

Posted on 31/08/2020 12:50 by DavidKlyne

Unless like me you sit outside reading the Guardian in the sunshine! Easier now because it is a more manageable size. The real problem is that fewer and fewer sites are selling newspapers of any variety because they find it difficult to find newsagents willing to deliver to site and do so reliably or so I am told.

David

Posted on 06/09/2020 22:22

David, you newspaper concerns sum up the original question posed by the OP.

The reason you struggle to get newspapers is that there is no economic model whereby the vendor of the newspaper can make money by selling so few newspapers due to the changing demographic of its audience. As newspaper readers die the next generation do not read newspapers so newsprint is in terminal decline of about 10% per year. 

The ones that survive will have a really good digital offering and learn how to monetize their content which is appropriate to their audience. 

This applies to all institutions including the club, the only thing that is changing is the rate of change which is getting faster.

Cornersteady replied on 06/09/2020 22:51

Posted on 06/09/2020 22:22 by Phishing

David, you newspaper concerns sum up the original question posed by the OP.

The reason you struggle to get newspapers is that there is no economic model whereby the vendor of the newspaper can make money by selling so few newspapers due to the changing demographic of its audience. As newspaper readers die the next generation do not read newspapers so newsprint is in terminal decline of about 10% per year. 

The ones that survive will have a really good digital offering and learn how to monetize their content which is appropriate to their audience. 

This applies to all institutions including the club, the only thing that is changing is the rate of change which is getting faster.

Posted on 06/09/2020 22:51

The problem with that theory is that a newspaper can be digitised, that is it's form can be changed from paper to a digital copy and people will buy it.

At the end of the day the club sells pitches and however much I try I cannot imagine how a digital copy of a club site can be made and made appealing?

You do keep mentioning the website side of things but really it is merely a means to getting your LV on a pitch. And it would appear from all the threads about not being to get a pitch atm that it is even doing this very well indeed?

Cornersteady replied on 07/09/2020 11:01

Posted on 06/09/2020 22:22 by Phishing

David, you newspaper concerns sum up the original question posed by the OP.

The reason you struggle to get newspapers is that there is no economic model whereby the vendor of the newspaper can make money by selling so few newspapers due to the changing demographic of its audience. As newspaper readers die the next generation do not read newspapers so newsprint is in terminal decline of about 10% per year. 

The ones that survive will have a really good digital offering and learn how to monetize their content which is appropriate to their audience. 

This applies to all institutions including the club, the only thing that is changing is the rate of change which is getting faster.

Posted on 07/09/2020 11:01

but newspapers can be made into a e-format while campsites cannot. So I'm not sure of the relevance of that to the club?

CT is only a means to an end, and that end is to book a club site. That's what people want and do so in large numbers.

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