Not moving with the times

Posted on 31/08/2020 14:35 by SeasideBill

Me too. I’ve had occasion to cancel at the last minute, even got to the stage when I received a letter! However, it wasn’t me being irresponsible, but dealing with an elderly mother with dementia who threw my plans into chaos on a regular basis. I’d have felt happier losing a deposit rather than receiving warning letters with all the ‘naughty’ inferences that conveys. I think paying up front or paying a deposit indicates clear intent as opposed to might, might not stick with this arrangement.

 

 

Posted on 07/09/2020 22:15 by MeFeinMcCabe

One of the most frustrating things for me is that a lot of sites have a minimum two day stay which I find really disappointing. Especially when there is plenty of empty pitches available.

I know its about generating income but surely it needs to be about serving members needs as well.

The website is painfully slow and unfortunately I utilise a lot of non club sites due to this as Apps such as SearchForSites are easy to access and give you links to alternative sites.

The issue about feedback is a good one. I dont think it is possible to submit a negative review on a club site or that is the way it appears to me as my last review wasnt published. It did provide both positive and negative comments. 

Surely the only way we can improve as a club is to listen to our members and non members, reflect on the feedback and provide updates. Even if nothing is being done. To ignore members is a shocking indictment of any organisation that they dont value their members. It is really important, especially in the current environment, to recognise members have a choice and unfortunately the OP has decided to take his custom elsewhere which is disappointing but understandable

Posted on 07/09/2020 18:35 by DSB

I've had to cancel last minute too Bill, for good reason.  I've also changed sites.  In each case I've always managed to do it outside the 72 hours so haven't had a letter.  The letters are an automatic mailing and I can appreciate may upset some in sensitive cases.  Fortunately/ Unfortunately  I have never seen one of the letters.  I just wondered if any tweaking to the wording may help to ease any ill feeling.  I can appreciate the necessity for the automated system in keeping down cost/ time.

On a slightly different subject, we're thinking of possibly taking the caravan out next Sunday for a few days. No idea where. Haven't yet booked - won't do it until at least Wednesday. Don't want to travel more than 100 miles or thereabouts. I'll be wanting a serviced pitch. What are the chances? I'll keep you posted.... 😀

David

Posted on 07/09/2020 18:35 by DSB

I've had to cancel last minute too Bill, for good reason.  I've also changed sites.  In each case I've always managed to do it outside the 72 hours so haven't had a letter.  The letters are an automatic mailing and I can appreciate may upset some in sensitive cases.  Fortunately/ Unfortunately  I have never seen one of the letters.  I just wondered if any tweaking to the wording may help to ease any ill feeling.  I can appreciate the necessity for the automated system in keeping down cost/ time.

On a slightly different subject, we're thinking of possibly taking the caravan out next Sunday for a few days. No idea where. Haven't yet booked - won't do it until at least Wednesday. Don't want to travel more than 100 miles or thereabouts. I'll be wanting a serviced pitch. What are the chances? I'll keep you posted.... 😀

David

Posted on 07/09/2020 22:15 by MeFeinMcCabe

One of the most frustrating things for me is that a lot of sites have a minimum two day stay which I find really disappointing. Especially when there is plenty of empty pitches available.

I know its about generating income but surely it needs to be about serving members needs as well.

The website is painfully slow and unfortunately I utilise a lot of non club sites due to this as Apps such as SearchForSites are easy to access and give you links to alternative sites.

The issue about feedback is a good one. I dont think it is possible to submit a negative review on a club site or that is the way it appears to me as my last review wasnt published. It did provide both positive and negative comments. 

Surely the only way we can improve as a club is to listen to our members and non members, reflect on the feedback and provide updates. Even if nothing is being done. To ignore members is a shocking indictment of any organisation that they dont value their members. It is really important, especially in the current environment, to recognise members have a choice and unfortunately the OP has decided to take his custom elsewhere which is disappointing but understandable